https://www.functionize.com/blog/what-is-hyper-automation/
> Initially, hyper-automation sounds like yet another buzzword. But analysts > say hyper-automation is a thing unto itself, and they suggest businesses pay > attention to it. Great. But then, what is it? > > One reason that hyper-automation is difficult to recognize is that it has > many names. Gartner calls it hyper-automation, and considers it one of the > top trends of the year. IDC calls it Intelligent Process automation while > Forrester dubs the same practices Digital Process Automation. Still others do > not call it by any name at all. > > “We created the first of its kind hyper-automation tool for project > management. We don’t present it that way because people don’t yet understand > and really know about hyper-automation,” says Grégory Stoos, a French > entrepreneur who founded Portuguese startup planless.io. > No clear name, but it’s a real thing > > While the name is still a bit in flux, the definition has already gelled. > > According to Gartner, hyper-automation “involves a combination of tools, > including robotic process automation (RPA), intelligent business management > software (iBPMS) and AI, with a goal of increasingly AI-driven decision > making.” The firm further clarifies that “hyper-automation often results in > the creation of a digital twin of the organization (DTO)” which in turn > enables organizations “to visualize how functions, processes and key > performance indicators interact to drive value.” > > In short, you can think of hyper-automation as automated automation. It > always functions at high speeds and often (though not always) at large scale. > > “Hyper-automation enables machines to automate the further implementation of > additional automation without the input of human assistance. It is often said > that machines running on this type of technology can not only learn 10,000 > times faster, they can do so without ever missing it on the next iteration,” > says Nate Nead, CEO of DEV.co, a custom software development company. > > While it is used in several industries, it is not generally widespread. > > “Hyper-automation is yet to become mainstream, but adoption is growing. My > observation is based on the fact that even in call centers, despite its > usefulness, hyper-automation is yet to become a staple,” said Reuben Yonatan, > founder and CEO of GetVoIP, an advisor service on cloud communications. > A few current examples > > Today, use cases are typically in early stages, particularly in contexts > where you would expect heavy automation. A common goal is accelerating, > streamlining, and even redesigning processes. > > “A real-world example of hyper-automation in my industry—cloud > communication—is the use of RPA and AI in call centers to automate processes > such as mouse clicks and application launch to help an agent quickly pull > information about a client from multiple systems,” explains Yonatan. > > “When a customer calls in, an agent must aggregate information from various > systems to get a complete customer profile. With the hyper-automation tools > handling the process, the agent doesn’t have to keep switching between > several applications, and the process is faster,” Yonatan adds. > > Implementations vary significantly, depending in large part on where and why > hyper-automation is used. That is likely to remain true for the foreseeable > future too. > > “Traditional areas where such AI tools will truly skyrocket in the next > decade include database search querying, project automation, CRM, ERP > systems, fulfillment and tracking of things like leads, people, processes and > packages. As machines learn faster and make less mistakes then humans, it is > estimated that most jobs will be automated in 20 years or less,” says Nead. > > Wyndham Capital Mortgage, which entered a partnership with AI Foundry in May, > is another example of a company using hyper-automation to automate where > automation couldn’t go before. > > “Wyndham Capital Mortgage’s strategy is to be a leader in the utilization of > automation and particularly robotic processing technologies,” said Wyndham > Capital Mortgage CEO Jeff Douglas in a statement to the press. “By > implementing [AI Foundry’s] Agile Mortgages’ cognitive robots, we are now > able to push deeper into loan processing stages where document and decision > complexity limited automation gains.” > > In short, Wyndham is accelerating its loan origination process and jacking up > scale too. Part of that is achieved by using robots to fetch information from > a variety of sources, thereby eliminating menial work typically done by > operations employees. > > “Wyndham Capital Mortgage has been utilizing RPA for some time. Integration > of AI Foundry’s solutions moves it to hyper-automation,” explains Nir > Kshetri, a professor at University of North Carolina-Greensboro and a > research fellow at Kobe University. > > The move to hyper-automation was necessary because RPA alone is insufficient > to fully automate the loan origination process. Wyndham needed a > technological fix for RPA’s gaps and shortcomings. > > “RPA perform well in automating predefined steps in which rules define where > relevant data can be located on each type of pre-defined document – for > example, [tax] form 1040 and statements from some predefined banks. However, > RPA may not deliver the automation goals if different customers submit > documents in different formats with different contents. By utilizing [machine > learning] and machine vision financial institutions such as Wyndham Capital > Mortgage can extract relevant information from diverse documents,” Kshetri > adds. > > Even though it hasn’t gone mainstream yet, hyper-automation is in common > enough use that consultancies are already organizing guidance for their > clientele. > > The Art of Service, a management consultancy company based in Australia, > frequently releases updated and new assessments of hyper-automation based on > hundreds of projects and initiatives according to CEO and R&D Director, > Gerard Blokdyk. Gartner, IDC, Forrester and other firms also provide guidance > and projections. > > That’s a lot of attention for a group of technologies that’s yet to entirely > settle on a name. And at least it’s a real thing. In the meantime, think of > hyper-automation as a swiftly laid foundation for businesses keen on > future-building rather than future-proofing. -- Kim Holburn IT Network & Security Consultant T: +61 2 61402408 M: +61 404072753 mailto:k...@holburn.net aim://kimholburn skype://kholburn - PGP Public Key on request _______________________________________________ Link mailing list Link@mailman.anu.edu.au http://mailman.anu.edu.au/mailman/listinfo/link
