[ My memory must be faulty. [ I thought OCR'ing of incoming documents, and presentation of image alongside best-machine-guess text, was mainstream about 25 years ago.
[ Can it really be true that no-one told any of the many agencies that have been handling hard-copy forms about the technology? [ There's generally pretty adequate payback just in getting something editable onto case-managers' screens. [ And, given a 5-20% error-rate, it's essential that it be at least eyeballed before any form of genuinely algorithmic, rule-based or purely-empirical/statistical-guess AI/ML/NN is let loose on it. ] Services Australia trials OCR on Centrelink claims Capgemini solution accelerates document processing. Justin Hendry itNews Oct 16 2020 https://www.itnews.com.au/news/services-australia-trials-ocr-on-centrelink-claims-554709 Services Australia is trialling an optical character recognition (OCR) solution to greatly reduce the amount of time it takes Centrelink paperwork to reach caseworkers for assessment. First introduced at the height of the coronavirus pandemic, the Capgemini-built solution has been pivotal to accelerate claims processing during a period of increased demand for welfare support. It uses artificial intelligence and machine learning to automatically check whether information contained in forms lodged by welfare applicants and recipients is accurate and complete. Some 25,000 documents currently pass through the agency’s document lodgement service each day, meaning it can be days - if not weeks - before caseworkers can assess claims. ... -- Roger Clarke mailto:[email protected] T: +61 2 6288 6916 http://www.xamax.com.au http://www.rogerclarke.com Xamax Consultancy Pty Ltd 78 Sidaway St, Chapman ACT 2611 AUSTRALIA Visiting Professor in the Faculty of Law University of N.S.W. Visiting Professor in Computer Science Australian National University _______________________________________________ Link mailing list [email protected] http://mailman.anu.edu.au/mailman/listinfo/link
