On Thu, Feb 03, 2022 at 11:36:20PM +0000, jbc via Linphone-users wrote: > I am trying to set up a connection between the Linphone Desktop app > (using the AppImage from the Linphone website) on my Linux Mint > computer and my VOIP service provider > [1-VOIP](https://www.1-voip.com/). I used the Account Assistant and > Use A SIP Account method to setup the connection. After entering the > Username, Password and SIP Domain that I was given by 1-VOIP the > connection fails. I see my phone number on the upper left corner of > the window next to the search bar and it has a red triangle with an > ! mark in it. Can someone help me figure out how to trouble shoot > this problem?
How are you connected to the Internet? Like 99% of consumers you are probably sitting behind a firewalling router. This is prone to interfere with protocols like SIP and usually requires the involvement of either a SIP proxy on the router (if the firmware offers that functionality) or STUN server provided by the VoIP provider (stun.1-voip.com in your case), so you should look into that. Starting linphone on a terminal can give more detailed information on what is going wrong. You can also enable logging in Linphone directly under Preferences -> Advanced -> Enable logs and then inspect the log files produced (your initial message contained 0 error or diagnostic messages leaving us with nothing to work with). > For more back ground, I originally installed Linphone through the > command line using apt-get. The first time I opened it I got an > error that it [could not start tls transport on port > 5060](https://askubuntu.com/questions/866453/linphone-could-not-start-tls-transport-on-port-5060-maybe-this-port-is-already). > I > was able to fix this by the following command: Just out of curiosity: What is the current version of Linphone in Mint? > 1-VOIP technical support installed the Windows version on their > computers and verified that the app will work with 1-VOIP and were > able to send a SMS message. So, hoping I can figure out why it is > not working on my computer. That's a pretty impressive level of dedication for tech support. _______________________________________________ Linphone-users mailing list Linphone-users@nongnu.org https://lists.nongnu.org/mailman/listinfo/linphone-users
