On Fri, 25 Jan 2002, David Andrews wrote:
> On Fri, 2002-01-25 at 06:40, Rob van der Heij wrote:
> >
> > From my experience SuSE is not very responsive either to messages sent
> > to the stated email addresss and their own mailing lists.
>
> For what it's worth, Jens Sandmann has been responsive to ME. But he
> has a suse.COM address and may have been a victim of the U.S. RIF.
> (Jens? You still there?)
>
> > My German however is not good enough to bridge that gap.
>
> May I suggest babelfish? I've written to many German ISPs and make the
> effort to translate to German before I mail. I'm sure I must sound
> pretty inarticulate, but my correspondents always seem to appreciate the
> effort.
Please, not babelfish! ;-))
Of course we do feel comfortable with english, but to be honest, we are not
Microsoft with thousands of employees managing customer communication.
If we don't respond fast enough, it is not meant to be rude to customers. It
mostly depends on the channel the email reaches us.
E.g., I grant for responses to mails to [EMAIL PROTECTED], Jens answers
[EMAIL PROTECTED] If a mail is sent to [EMAIL PROTECTED] about some s390
specialty, it might take a long time until it is redirected to people knowing
about S/390. Due to the great demand for S/390 Linux, it might take some days
to catch up with responding, but an answer will be provided, definitely.
BTW: I did not want to insult anybody, I just wanted to state that SuSE does
not monitor this list.
--
Kind regards,
Joachim Schr�der ([EMAIL PROTECTED])
SuSE Support Services
========================================================================
SuSE Linux AG Tel +49-421-526-233-0
Deutschherrnstr. 15-19 Fax +49-911-74053-489
D-90429 Nuernberg Email [EMAIL PROTECTED]
Germany WWW http://www.suse.de
======= S/390 - IPL the GPL! ======== visit http://s390.suse.de =======
More info at [EMAIL PROTECTED]
