What sort of rate did you get for that per call basis?
|---------+---------------------------->
| | Joe Poole |
| | <[EMAIL PROTECTED]|
| | om> |
| | Sent by: Linux on|
| | 390 Port |
| | <[EMAIL PROTECTED]|
| | IST.EDU> |
| | |
| | |
| | 02/03/2004 09:30 |
| | AM |
| | Please respond to|
| | Linux on 390 Port|
| | |
|---------+---------------------------->
>------------------------------------------------------------------------------------------------------------------------------|
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| To: [EMAIL PROTECTED]
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| cc:
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| Subject: Re: Support question for a new Lead / manager of zLinux
|
>------------------------------------------------------------------------------------------------------------------------------|
On Tuesday 03 February 2004 07:59, you wrote:
> 1. Defect support, problem support was acquired from IBM at a cost.
> This is specifically Linux defect / problem support. (there is of
> course separate support for VM itself).
> 2. Update, patch, maintenance support was purchased from SuSE or Red
> Hat separately.
>
You can also enter into a support contract on a "per call" basis with
IBM. That contract would cover both z/VM and Linux, and you would be
billed on an hourly basis for each call. We chose this route since
most of the calls would be in the beginning of our projects, and as
more experience is gained, the calls would taper off.
