Hello Patrick, first of all: I'm a technician, not a sales person and thus I do not have all information on the scope and prerequisites of support contracts. But since this is a chance to answer some frequently asked questions I'll try to explain some few aspects:
On Mon, Nov 15, 2004 at 11:48:16PM -0500, PatrickOBrien obrien wrote: > I'm trying to find SuSe Support. Granted, it is a bit tricky to find information on this topic currently, as not all tools have been integrated yet. (Premium) support contracts for SUSE LINUX products are sold by Novell now, some information is available from http://support.novell.com/linux/ If you buy SLES, you basicly buy SUSE LINUX Maintenance Program for a certain period of time. This covers basic installation support as well as provision of, notfication about and installation support for bug and security fix update packages. To utilize these services you need to go to http://portal.suse.com, create an account an register the 14 digit registration code which comes with the media kit. More information on the SUSE LINUX Maintenance Program is available from http://www.novell.com/products/linuxenterpriseserver/maintenance.html But I guess a Novell representative in your area can explain it much better than me. Just give her or him a call. Best regards, -- Joerg Reuter http://yaina.de/jreuter And I make my way to where the warm scent of soil fills the evening air. Everything is waiting quietly out there.... (Anne Clark) ---------------------------------------------------------------------- For LINUX-390 subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: INFO LINUX-390 or visit http://www.marist.edu/htbin/wlvindex?LINUX-390
