Second the recommendation for RT if you want simple and Linux based. It's fairly flexible, comes with useful defaults, and is both mail and web friendly (for those of us who don't spend our whole day buried in a browser). GNATS is more programmming-oriented; it works, but it works best when dealing with programming issues. OTRS is another more complex option; has CMDB support and a lot of built-in pieces of ITIL framework, but might be more suitable for larger organizations.
If for some reason you want a CMS-based one, PROBLEM is well documented and just works. ---------------------------------------------------------------------- For LINUX-390 subscribe / signoff / archive access instructions, send email to lists...@vm.marist.edu with the message: INFO LINUX-390 or visit http://www.marist.edu/htbin/wlvindex?LINUX-390 ---------------------------------------------------------------------- For more information on Linux on System z, visit http://wiki.linuxvm.org/
