On Wed, 2 Mar 2005, Geoffrey S. Mendelson wrote: > On Wed, Mar 02, 2005 at 11:18:21AM +0200, Shlomi Fish wrote: >> As I see it, the only way they'd understand it is if enough people move >> their accounts elsewhere. I have already moved my account to another bank. >> If enough people do so (citing the same reason) they might have enough >> incentive to change. > > Why would they they change if you already have left them? Are you > promising to "go back" if they fix their site? If not, they have no > reason at all to fix their site. > > In fact they would be better off spending the money on something that > would attract I.E. users, such as a web vacation giveaway than on > supporting users they no longer have and are not going to get.
I don't agree. An important thing that the marketing management of the bank wants to know is why customers leave them. It's called customer preservation. If X clients left your business because of some reason, then there may be many more clients that are considering leaving for that reason. If clients X have accounts of Y million shekels, then the may face losing many more millions if the don't preserve the clients they still have. On Wed, 2 Mar 2005, Nadav Har'El wrote: > On Wed, Mar 02, 2005, Shachar Shemesh wrote about "Re: ������ ���� ������� > ������ 28/02/2005": >> What we CAN do, however, is hurt them where they'll feel it. Let's >> decide on a date, say - April 1st. During that day, all Discount bank >> Linux users are to call in, once every half an hour or so, and ask what >> their current balance is. State that you are waiting for your salary to >> come in, or something. When asked why don't you check that through the >> Internet, tell them you can't, as they locked you out. > > I doubt this is very likely to help. The banks apparently have two completely > disjoint systems: 1. the human tellers and bankers in the branches, and 2. the > compterization people working on the Internet front-end. Trying to convince > the former that you are right, is not going to help with the latter. The > common manager of the two "systems" is probably very high up the organization > structure of the bank. I agree that we must reach the upper levels of the bank's management. That's why I propose sending a letter directly to the bank manager with a list of customers who have already left, and those who are about to leave if they don't act soon. It may be a good idea to involove the media such as the "Bulldozer" program on Channel 2. Alon -- This message was sent by Alon Altman ([EMAIL PROTECTED]) ICQ:1366540 GPG public key at http://8ln.org/pubkey.txt Key fingerprint = A670 6C81 19D3 3773 3627 DE14 B44A 50A3 FE06 7F24 -------------------------------------------------------------------------- -=[ Random Fortune ]=- If a nation expects to be ignorant and free, .. it expects what never was and never will be. -- Thomas Jefferson ================================================================= To unsubscribe, send mail to [EMAIL PROTECTED] with the word "unsubscribe" in the message body, e.g., run the command echo unsubscribe | mail [EMAIL PROTECTED]
