I wouldn't be so rush to decide straight away it's the box.
btw, if it is, they won't replace it. these things costs several 10k $
they will
do better to just disconnect your friend.
Anyway, it could be that the lines are faulty and need replacement.
unfortunately they don't really care unless you get disconnected
even for a little while.
You know when your line disconnects when the cable line starts to blink
(it should always be on when connected).
If this happens, call their support and tell them to log the line for a
while
(they do that) and then they would start tracing the problem.
Other then that, I doubt they would much care.
I had weird disconnection problems on and off without apparent reasons.
they worked on my line for 2 months before discovering that one of the
lines
had a tiny break in some underground tube. They replaced it and it
worked great
since then. (they replaced all the lines in my bldg. and some in the
street
to find the prob, but they did find it).
Regards,
tzahi.
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf Of Kfir Lavi
> Sent: Tuesday, March 29, 2005 12:28 AM
> To: [email protected]
> Subject: cable upload problem
>
>
> Hi,
> my friend has a cable connection of 750/278.
> Now the line suffers from other ppl that use it, so the
> upload rate is going
> up and down.
> He tried to ask them to upgrade the box near his home, but to
> no avail. This is a classic case that upgrading the box
> outside the house will solve the
> problem.
> I have told him to log his upload rate, and then sue them.
> What are your suggestion?
>
> kfir
>
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