Quoth [EMAIL PROTECTED]: > On Sep 25, 14:28, "El-al, Netta" wrote: > > wouldn't be able to get a low price if i used a lot of bandwidth. had i > > known that, i obviously wouldn't have signed up with them in the first > > place. > > it seems to me that when an isp is willing to lose customers (and even > > kind of encourages these customers to leave) that maybe it's time for > > the isp to give in to the real isp's that can actually afford to have > > customers.
Netta raises a very valid point of customer satisfaction - "We, the customers, were accorded certain rights and we're not too happy to lose these rights." While I, too, would not like to lose my unlimited bandwidth (and - in fact - am not even an Actcom user), I must be willing to pay for what I use or switch. According to the numbers given by Amir, the Pareto principle seems to working quite well (it will take a bit to come to the true Pareto 20/80 breakdown, but it will). > As I already said (and gave some figures) the percentage of users who > have a high traffic is small, but their combined traffic is *VERY BIG*. [snip] > the traffic of their customers due to technical difficulties. This is > going to get changed. This - indeed - might change. Currently, bandwidth subsidies work well (or reasonably well). This may or may not change (I believe it will). But, in Israel, the PRIVATE users have grown used to unlimited bandwidth. This is a hard lolly to be weaned away from. However, we should remember one advantage free and unlimited bandwidth has over bandwidth accounting and pricing. The specific TLA is SLA. The free bandwidth of today is free of an SLA (err - Service Level Agreement for the uninitiated) - which basically means: "Ya mighta be able to, ya mighta not be able to, it will probably work, I am making an effort, but it is just a best effort." For those of you who remember, this is called CIR0. As soon, Amir, as Actcom (or any one else) charges me X for using 5GB worth of traffic per month (~160MB/day), I will expect and demand a higher CIR. Currently, Actcom seems to be trying to shave the coin by working the paradigm only on one side (admittedly, to the heavy customers, and maybe only to the whingers, so I may need to apologise. Sorry in advance, Amir). Yes - I expect the Israeli market to start a transition to a bandwidth- and transfer-based model. Within the next year or so, maybe 18 months. However, by holding to an SLA a-priori (and not, a-posteriori or not at all as is normal here) you may be able to gain higher moral and business ground. Marc -- ---MAV Marc A. Volovic [EMAIL PROTECTED] Swiftouch, LTD +972-544-676764 ================================================================= To unsubscribe, send mail to [EMAIL PROTECTED] with the word "unsubscribe" in the message body, e.g., run the command echo unsubscribe | mail [EMAIL PROTECTED]
