Ohad Levy wrote:
Hi Shachar,

I know what a tunnel is, the main problem is to identify if the problem is hot related or isp related. obviously, if hot is the problem, the first hop over the internet is already effected.

the main question is if pinging to hot ip range (in this case its the server which starts the pptp tunnel) actually prove that its not isp related rather than an infrastruture problem in hot.
If I understand the infra correctly, the server with which you communicate using pptp is an ISP maintained server running inside the HOT address space. I don't know whether it's physically located at the HOT or at the ISP's data center. I suspect the later.

In other words, it is entirely possible for a problem between your modem and the pptp server to be the ISP's fault. That would, however, generally mean across the board problems for all HOT clients of that ISP.

Shachar

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