I have the opposite experience. Being an Actcom customer for many years I was "absorbed" by Bezeq Benleumi. Last year when Imy contract was going to end I wanted to negotiate a new one, I was on hold for 25 minutes! Also they never agreed to help me with my router without paying them an additional fee. Additionally they are a Bezeq company, which extorted us while being a monopole, similar to Bill Gates, and I hate to spend money for Office, while able to use Open Office.
I switched to Netvision, which gave me a reduced price being an IAI retiree and also helped me to set up my router without any additional fee and I am happy. On the other hand Bezeq Benleumi wants to sue me for two months worth of service for which I have receipts of payment which I sent them by fax and letter and I cannot find a person there to explain this to her. In my eyes "shomer nafsho yirchak menu" שומר נפשו ירחק מנו . Saba Moshe >>> Date: Fri, 13 Feb 2009 00:32:39 +0200 From: Dotan Cohen <[email protected]> Subject: ?????: ??????? To: "linux-il." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset=UTF-8 Well aware of Netvision's excellent reputation in Israel, I switched from Bezeq Beinleumi to Netvision when I switched my infrastructure from cables (Hot) to ADSL (Bezeq). What a terrible mistake. During the time of Bezeq's "great outage" on Tuesday and Wednesday, Netvision refused to check and diagnose a problem with my connection even though it was obvious from the symptoms that the problem was with the ISP, not the infrastructure. In fact, I had to go back to Bezeq Beinleumi, which connected me immediately, even giving me a temporary username and password while my official account was switched from cables to ADSL. I could surf perfectly in Bezeq Beinleumi, and could not even connect with Netvision. Still, at Netvision they insisted that the problem was with Bezeq and refused to even look into the problem. Now, when I am trying to get out of my one-year contract with Netvision because I had to sign a new one-year contract with a company that is actually interested in providing to me service, they are not releasing me from my contract. They would rather hold me prisoner as a customer who neither wants nor needs their service, then let me go. So now they loose not only me as a customer, but also any words of praise that I may have otherwise had for the company. They found it right to remove from themselves the responsibility to check my service, but do not find it right to remove my responsibility to remain with them. --snip Dotan Cohen http://what-is-what.com http://gibberish.co.il -- Proudly sent using Ubuntu 8.10 Registered Linux user / machine: 482556 / 392821 <http://www.sh-dor.info>,<http://www.lupu.info>,<http://www.d-hk.org> _______________________________________________ Linux-il mailing list [email protected] http://mailman.cs.huji.ac.il/mailman/listinfo/linux-il
