--- On Wed, 18/3/09, Canon Support - Scanner <[email protected]> wrote: > From: Canon Support - Scanner <[email protected]> > Subject: Re: Response from Canon - Scanners (KMM9629763V11238L0KM) > To: "Moshe Brace" <[email protected]> > Date: Wednesday, 18 March, 2009, 11:21 PM > Dear Moshe Brace: > > Thank you for your inquiry. We value you as a Canon > customer and > appreciate the opportunity to assist you. > > While considering the desire to provide the best possible > support for > Canon's products, Canon must make decisions on which > products to support > when operating systems are introduced to the mainstream > consumer market. > Currently, Canon USA has decided to support only the > Microsoft Windows > and the Macintosh operating systems. We understand, > and sincerely > apologize for any frustration you have experienced if your > are using > another operating system, but we hope that you understand > our rationale. > > Please note, it appears from your contact information that > you are > located outside the United States. If this is the > case, you may want to > contact the Canon support site for the region you are > located in for > further assistance and driver availability. Please > visit www.canon.com > for further assistance. > > We hope this information is helpful to you regarding your > 3200F. > > Thank you for choosing Canon. > > Sincerely, > > Naomi > Technical Support Representative > > Special Note: Certain issues are very difficult to resolve > via email. > If your question remains unanswered after you have received > this email, > you may call our special toll-free number for email > customers with > unresolved issues and speak to a technician* by dialing > 1-866-261-9362, > Monday - Friday 10:00 a.m. - 10:00 p.m. (excluding > holidays). > > If you prefer to continue to communicate via email, reply > to this > message and we will respond as quickly as possible. > > *Telephone support for products no longer covered under the > > manufacturer's warranty may require a $9.99 fee for > support. > > Original Message Follows: > ------------------------- > > Email Support Form Message > Product Type: CanoScan 3200F > Product Model: > IslandData Session: > Product Serial Number: UZC206363 > Date of Purchase: > First Name: Moshe > Last Name: Brace > Address: > City: Israel > State: > Zip: 75300 > Phone Number: > Email Address: [email protected] > EMAIL_ADDRESS_CONFIRM: [email protected] > q01: USB2_Hi_Speed > q02: Specify > q04: Main_Unit_Setup > INQUIRY: While this product works excellently with Windows > XP Pro. I am > writing to you to enquire if you know of or have a Linux > driver that > will work this CanoScan 3200F. > I have read in various Linux forums that Canon products > while being > excellent are of little use whatsoever in Linux. I am > surprised that a > company like yours is neglecting a growing market of people > who believe > in your excellent products and are turning in droves to > other > manufacturers to instead of buying your products scanners, > printers > either separate or combined versions. I have so far read of > quite a few > that have done this in Linux forums and cursed the day they > bought a > Canon product. > I use Mandriva 2009.0 Gnome Desktop which uses a .rpm for > auto > installation. Likewise does Red Hat and a few others. Do > think about > this or you will loose out to competitors. If you are not > willing to > create drivers at least promote a Linux enthusiast to make > them for you. > Yours > Moshe > _______________________________________________ Linux-il mailing list [email protected] http://mailman.cs.huji.ac.il/mailman/listinfo/linux-il
