Several times I have been caught in the situation in which the Infrastructure (Hot in this particular case) and the ISP (012 in this particular case) blame each other for the customer not having internet access. I need to understand this.
After two weeks of my mother-in-law not having internet access, during which 012 blamed Hot and Hot blamed 012, I get there to take care of the issue. At Hot they tell me that since the modem lights are fine (4 lit, one flashing) the problem must be with 012. At 012 they tell me that because she connects without a Dialer (as all Linux customers do) they cannot trace the problem any further than a superficial check which checks out OK. 012 "sees" the modem, so they say the problem must be with Hot. Apparently, the ability to trace problems is the reason that Windows users must use a Dialer. Furthermore, at 012 they inform me that it is Hot, not 012, that is providing the internet outside because there is no dialer. They say that they gave Hot "permission" to connect me directly to the internet this way. So if Hot can provide connections out, then why do we need ISPs at all? I notice that no other nation in Europe has this Infrastructure/ISP dichotomy. Furthermore, the next time that there is a problem how can I check if the issue is with the infrastructure or with the ISP? Thanks! -- Dotan Cohen http://gibberish.co.il http://what-is-what.com _______________________________________________ Linux-il mailing list [email protected] http://mailman.cs.huji.ac.il/mailman/listinfo/linux-il
