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Tomado de http://encarta.msn.com/guide_page_FAQ/FAQ.html

On October 31, 2009, MSN® Encarta® Web sites worldwide will be 
discontinued, with the exception of Encarta Japan, which will be 
discontinued on December 31, 2009. Additionally, Microsoft will cease to 
sell Microsoft Student and Encarta Premium software products worldwide 
by June 2009. We understand that Encarta users may have questions 
regarding this announcement so we have prepared this list of questions 
and answers below. Please keep reading if you would like more 
information about these changes to Encarta.


Why are these Encarta Web sites and software products being discontinued?
Encarta has been a popular product around the world for many years. 
However, the category of traditional encyclopedias and reference 
material has changed. People today seek and consume information in 
considerably different ways than in years past. As part of Microsoft’s 
goal to deliver the most effective and engaging resources for today’s 
consumer, it has made the decision to exit the Encarta business.
Microsoft's vision is that everyone around the world needs to have 
access to quality education, and we believe that we can use what we’ve 
learned and assets we’ve accrued with offerings like Encarta to develop 
future technology solutions. In doing so, we feel strongly that we are 
making the right investments that will help make our vision a reality.
When are these Encarta Web sites and software products being discontinued?
MSN Encarta worldwide (except Japan) will be discontinued on October 31, 
2009. MSN Encarta Japan will be discontinued on December 31, 2009. After 
these specified dates, the Web sites will no longer be available.

Microsoft Student and Encarta Premium software products are also being 
discontinued. Microsoft will stop making them available for sale by June 
2009.
I use Encarta on MSN Explorer. How does this affect me?
On October 31, 2009 Encarta will no longer be available on MSN Explorer. 
All other aspects of your MSN Explorer service are unaffected by this 
change. MSN Explorer will post additional information on the Encarta 
decommission as it becomes available on Member Center and through direct 
subscriber communications.



Questions about MSN Encarta Premium* Subscriptions

*Does not include MSN Dial-up or MSN Premium subscribers. To verify your 
subscription type, visit Microsoft Billing & Account Management.
I paid for a subscription to MSN Encarta Premium. Will I get my money back?
MSN Encarta Premium monthly and annual subscribers who have an active 
subscription as of April 30, 2009, will receive a refund to their credit 
card prorated for any subscription fees paid beyond April 30, 2009. They 
will continue to have access to MSN Encarta Premium until the service is 
discontinued on October 31, 2009.
How are you issuing me the refund?
We will issue a refund to the credit card we have on file that was used 
for billing your subscription. If your card has expired, please update 
it by visiting Microsoft Billing & Account Management.
When will the refund be issued to my credit card?
Refunds will be issued on April 30, 2009. The credit should be posted to 
your credit card account within 2-3 business days.
Can I still use the same account login after April 30, 2009, for my MSN 
Encarta Premium access?
Yes. The login that is associated with your subscription active as of 
April 30, 2009, is the one you will continue to use through the end of 
October 2009 (or December 2009 for MSN Encarta Japan).
Who do I contact if I have more questions about my MSN Encarta Premium 
account?
You can go to https://support.msn.com, sign in, and you will be able to 
view ways to contact Billing & Account Management for more support.



Questions about the Discontinuation of Microsoft Student and Encarta 
Premium Software Products
Will this discontinuation affect the current version of Microsoft 
Student or Encarta Premium software that I have installed? Will all my 
information be irrelevant next year?
Although Microsoft will stop selling Student and Encarta Premium 
software by June 2009, Microsoft will continue to release updates to 
current versions of Encarta in the U.S. and international markets 
through October 2009 and in Japan through December 2009.
When will Microsoft Student and Encarta Premium software products no 
longer be available for purchase?
By June 2009, Microsoft will stop selling all Encarta software products. 
MSN Encarta will remain online through October 2009 worldwide, except in 
Japan where it will remain online through December 2009.
How long will I be able to get technical support for the Microsoft 
Student and Encarta Premium software products I own?
Our technical support policy for software has not changed. Technical 
support will be available for Microsoft Student and Encarta Premium for 
3 years through http://support.microsoft.com.
Will other Microsoft education software products be discontinued?
We’re not making any other announcements at this time. By changing our 
product offerings and both adding and discontinuing products, Microsoft 
looks for ways to deliver the most effective technology offerings to 
help make teaching and learning more engaging and relevant in the 21st 
century.



If you have feedback you would like to share with the Encarta team, you 
may send it to the Encarta Feedback Mailbox.


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