Dear Cisco Customer,
Thank you for your e-mail to [EMAIL PROTECTED] In order to process your
request for technical support, please fill out the form below. We need
the serial number of your product chassis, your contract number, your
complete name, company name, address, and contact information in order to
open a technical support case on your behalf.
Best Regards,
--
Alain Medard
Customer Response Center
Technical Assistance Center
Cisco Systems
CONTRACT #: SERIAL#:
PRODUCT TYPE: EQUIPMENT LOCATION:
COMPANY NAME: SITE NAME:
PICA I.D.:
COMPANY ADDRESS: SITE ADDRESS:
CONTACT: SITE CONTACT:
PHONE: SITE PHONE:
FAX #: SITE EMAIL:
PAGER:
MOBILE #:
EMAIL:
CONTRACT#:
BRIEF PROBLEM
DESCRIPTION:
*PRIORITY:
BUSINESS IMPACT
(Low/Medium/High):
KEY WORDS:
MODEL NAME:
SOFTWARE:
*PRIORITY 1 Production network is down, causing critical impact to business
operations if service is not restored quickly. No workaround is
available.
PRIORITY 2 Production network is severely degraded, impacting significant
aspects of business operations. No workaround is available.
PRIORITY 3 Network performance is degraded. Network functionality is
noticeably impaired, but most business operations continue.
PRIORITY 4 Customer requires information or assistance on Cisco Product
capabilities, installation, or configuration.
THE FOLLOWING IS ONLY REQUIRED WHEN YOU ARE REPORTING A TECHNICAL PROBLEM
Technical Info
--------------
History of the problem
Network Topology
Problems and symptoms description
Configuration of involved boxes : Show Version, Show controller, write
terminal
If the problem is a crash or a hang
-----------------------------------
Show Stack
Core Dump (collect it but don't send it without a request)
If the problem is loss of data or performance
---------------------------------------------
Show interface
Show buffer
Show process
If the problem is a loss of connectivity
----------------------------------------
Show Interface
Show Process
If the problem is specific to a protocol
----------------------------------------
Show 'prot' route, Show 'prot' traffic...
debug outputs if available
traces if available
Thank You,
Cisco TAC
> Hello,
> My name is Horia Chirculescu, and I am from Romania.
>
> I have a 2509a Cisco router, running Cisco 12.0(1) IOS software.
> I have also 2 leased lines (syncronous) using Serial0 and Serial 1. The
> serial 1 interface uses a Courier V.Everything (X2). I encountered that
> problem:
>
> The sh interface serial 1 shows that:
>
> Serial1 is up, line protocol is down
>
> Afther I do a manual reset to the modem, the link goes up.
>
> I try first the HDLC data link protocol then PPP protocol and it was the
> same problem.
>
> Is there any posibility to shutdown the serial interface when line
> protocol goes down? Shuld I use the s19 register from the modem, to enable
> the inactivity timer over telephone line?
>
> I tried to find an answer searching the database from www.cisco.com, but
> it seems that it is very hard to find something in there!
> Why public-availlable information is mixed-up with members-only
> informations?
> I'm asking because I searched the database using the search-engine from
> that WEB-page and i received informations from both public (which I can
> obtain) and from private area (which I cannot access)...
>
> Thank you.
> ____ ____ o ~
> // // / __ \ // \ // //'''' //\
> //_____// / / / / //___ / // // // \
> // // / /_/ / // \ // // //____\
> // // ____/ // \ // \.... // \
> ------------------------------------------------------------------------
> Comtec Net Romania
> ----------------------------------------------------
> WEB: www.eltop.ro/root IRC: irc.eltop.ro NEWS: news.eltop.ro
> ----------------------------------------------------
> Horia Chirculescu [EMAIL PROTECTED]
>
>
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