Pete Zaitcev wrote:
On Mon, 01 Aug 2005 17:32:40 +0200, [EMAIL PROTECTED] wrote:


After contacting Oliver neukum, actual mantainer of acm kernel module, I'm submitting to this list the call trace dump collected from my machines after configuring and using some USB modems.
[...]
Linux version 2.4.21-32.0.1.EL ([EMAIL PROTECTED]) (gcc version 3.2.3 20030502 (Red Hat Linux 3.2.3-52)) #1 Tue May 17 18:01:37 EDT 2005


Please file a bug with Red Hat.

On the community side, I thank you for the report, but I don't have
time to debug it. If Oliver bumped you, it is hopeless (unless you
figure it out yourself).

-- Pete


May be I'm wrong, but I've opened a service request (600548) and I expected to be part of the internal "escalation" to open a bug.

From the bugzilla.redhat.com main page:

"If you are a Red Hat Enterprise Linux customer and have an active support entitlement, please log in to Red Hat Support for assistance with your issue."

If I have to open the bug myself, why redhat ask to use the support facility? (I have supplied the kernel call traces, the sysreport and so on...).

Ciao, Davide


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