The NZ Commerce Commission. File No. CAWN105073
Dear Patricia, Thank you for you time on the phone this morning. As discussed, this email is to clarify what I believe is anti competitive activity by Telecom. Prior to shifting house recently (to one just around the corner on the same Telecom exchange) I asked that our telephone and broadband service (UBS through ISP Orcon) be switched over to our new address. I was advised that there would need to be three steps which would only be run consecutively. First the telephone service would be changed over, only then could the order be placed by our ISP, Orcon, to disconnect the UBS service and only following the disconnection could the reconnection be ordered. The delay for the disconnection took 10 days after our shift and now I am told that the delay to connect at the new house is another 5 days. I cannot accept that the orders could not be placed concurrently, prior to our shift, for any other reason than being anti competitive. -- Robert Fisher www.fisher.net.nz
