On Fri, 10 Mar 2006 02:16, Christopher Sawtell wrote: <snip> > Come on Paradise and TelstraClear! > Why have you been dragging your feet on this issue? > What's the problem? > > It's just not good enough you know, we pay a premium to have what was > marketed as a secure and superior service, yet find ourselves locked into > a system apparently run by a mob of totally incompetent bumpkins. > > Now, pull finger, and FIX IT! > > Anybody know a competent ISP? > They've screwed up my account too. > > I have paid for the modem ever since I joined, yet T/C are charging an > extra $30 this month.
Freeth asks customers to 'hang in there' Go to; http://www.stuff.co.nz/stuff/0,2106,3507911a28,00.html I guess the turnaround promised in this news report has yet to happen. My ISP Snap recently outsourced the termination of dial-up internet connections to TelstraClear. While it was pleasing to enjoy the new goodness of the V44 compression protocol, the connection would be dropped without notification at the upstream (TelstraClear) end when downloading compressed data such as tar files. The most coherent reply my ISP's help desk has received when they escalated this problem to TelstraClear was that this was not their problem as it had never been reported to them before. A lot more turning seems to be required before the turnaround is complete. Cheers Ross Drummond PS. Is there more trouble ahead as Telstra Clear mobilises the synergies of its expertise and service levels in the retail area to advanced network management for academic and research users? "Advanced Research Network a step closer 02 December, 2005 Research and Education Advanced Network New Zealand (REANNZ) Chairman Dr Jim Watson announced today that TelstraClear has been chosen as the preferred managed service provider for New Zealand’s first research and education advanced network."
