-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On Thursday 12 December 2002 8:25 pm, Bill Campbell wrote: > On Thu, Dec 12, 2002 at 05:35:05AM -0800, Bob Hemus wrote: > > Unfortunately most certified Microsoft support folks only know (a) > which Microsoft product to sell, and (b) how to reinstall. They're > totally lacking in diagnostic capabilities to find out what's wrong > and fix the machine without reinstalling.
True story. I was left in the lurch when my ISP did not tell me ahead of time they were changing hardware, software and phone numbers (DNS changes and all sorts of goodies). I called up the technician and asked how I should configure my system. The first guy was clueless, so I went to a Second Level Technician -- this is what happened. "What system are you using?" the clueless wonder asked. "Linux," I said. "I'm sorry, we don't support linux," came the reply. "Bull shit," I said, "your ISP runs with linux, I checked." "We don't support linux," he repeated. "Look, I don't need anything but the DNS, phone number and whatever other information is needed to log on and use my account -- it doesn't matter if it's linux or not." "But we don't support linux," the technical parrot repeated. "Look, are you telling me your phone number changes if I run linux, or use a Mac or run OS/2? Are you telling me you just don't know what your DNS is?" "I'd like to help you, but we don't support linux." I hung up and called back later and pretended to be on a Windows system and wrote down the information which I then used to set up my linux system "which they don't support." Mind you, when I called the company (Prodigy), they claimed that second level techs were computer science majors with at least three years of computer science. Apparently even colleges turn out fools these days. - -- Robert Black Eagle The reason for encryption is that the ordinary, normal behavior of today could be retroactively the criminal intent tomorrow. A terrorist becomes a "disappeared" citizen. -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.0.6 (GNU/Linux) Comment: For info see http://www.gnupg.org iD8DBQE9+e9wtjSYKkYJrmcRAkVNAJ0bA+AzVmG9MjuAU6mbznCYW81gwQCgnKpD 6XE/9GbTp344BI0AVlEcLI8= =pBQw -----END PGP SIGNATURE----- _______________________________________________ Linux-users mailing list [EMAIL PROTECTED] Unsubscribe/Suspend/Etc -> http://www.linux-sxs.org/mailman/listinfo/linux-users
