On Fri, Apr 15, 2011 at 12:48:52PM -0400, Raj wrote:
> I've seen RT (http://bestpractical.com/rt/) used in a lot of places -
> and for the non-tech user, it has a pretty simple interface - just email
> and it will create a new ticket for you (or update an existing one)
I've used RT before, and it would be my first choice next time I need to
set up a ticketing system.
Installing it from source can be a bit overwhelming due to the large
number of Perl modules it requires, but it's packaged in Debian, so you
don't really need to bother.
On a Debian system it's as simple as
apt-get install request-tracker3.8
to get a minimal install. The minimal install defaults to a SQLite
backend, which probably isn't suitable for even a small production
system. I'd recommend using the Postgresql backend, but there's also
MySQL support if you'd rather use it.
Cheers,
Dave
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