Je suppose que si tu enleve le disk raid, ca fonctionnera, mais pas int�ressant. Je dois dire que perso, je n'utilise jamais le raid hardware, software fonctionne tres tres bien. Enfin c'est hors du scope de toute facon.
Je trouve ta r�ponse bien balanc�e, mais je pense que tu te tire dans le pieds en disant que si tu ne recois pas de r�ponse, cela va influencer tes d�cisions profesionelles. Tu souligne toi meme que c'est un call priv�... De toute facon, tout le monde le sais, toutes les distros sont relativement pouries a part debian (stop, je sais, je d�conne). JeF On Thu, May 16, 2002 at 11:35:49PM +0200, Vincent JAMART wrote: > Hello > thanks for your mail but I'm disapointed and I hardly disagree with your >argumentation on refusing help me much on a personnal support for std. installation. > > I know you receive lots of requests for specific drivers, but an IDE-ATA RAID >controller is now common on lots of motherboard, even cheap ones. MSI sent me a file >2 days ago, for an older chipset driver on RedHat 7.2 but as RH is distributed with >another kernel version and install type it does't work with Suse 8.0. (chipset is >Promise FastTrack133 lite, model 20276) > MSI is now a first choice for lots of home users and my position is that having old >or new components doesn't matters on the purpose of using Linux. Just an install from >your CD or DVD screen 2 hangs. That's where I request a support from you. I don't >want to have help on tuning raid, making production system or something, just a basic >home install RUNNING, as does request lots of users (new or linux-confirmed). You're >not helping much on making people changing from MS windows product to Suse linux, as >their brand-new computer installs easilly with this OS. They don't want to waste time >patching a semi-commercial Linux (yes, Yast(2) is not under GPL...). > > The fact that I'm also a system engineer for UNIX professionnals does not interfers >with the personnal use of a SuSE distribution at home. I was not expecting a support >in comparison with Sun or IBM 's ones (because they're professional-oriented Unices >and you pay lots for it) but I wrote this support in request expressly for my >personnal new computer installation with your fresh-8.0 distribution. I've also seen >on Kernel mailing lists that a patch has been released on kernel 2.4.19-pre3 just >about the chipset residing on my new motherboard. I think it's not difficult for your >team to adapt this patch on 2.4.18-4GB, as you already intergate support for drivers >from yours on out-of-cvs official kernel and because it's not my job to make it, >regarding the fact you sell a support with your package. > > Finally, I have to write that for a 83.50 Euro operating system, you don't gave me >much support than I can find on newsgroups or google while working with a >free-downloadable RedHat distribution or even at Microsft Techline (worst experience). > > I used to promote SuSE by my professionnals clients when they needed a Linux disto. >on x86 or IBM pSeries but regarding the delay of the support and its contents, I >guess I'll have to change my advices as consultant if you don't take corrective >actions on your reply. > > Regards, > -- > Vincent Jamart > UNIX systems engineer > Systemat Computers Luxembourg S.A. > > > > On Thu, 16 May 2002 16:34:02 +0200 (CEST) > SuSE Support <[EMAIL PROTECTED]> (SuSE Support) wrote: > > > Dear Mr Jamart, > > > > Many thanks for your enquiry to SuSE Installation Support. > > You wrote: > > > > > Hello. I tried to install SuSE 8.0 on a new PC. The > > > installation from DVD first required insertion of CD nr1 to boot > > > image (???) and just after haedware scan, the install screen tells me > > > it cannot find any hard disk to install on. The hardware is as > > > follow: -AMD Athlon 2000xp, 2x512Mb DDR 266Mhz, nvidia Geforce 4 MX > > > 440, Adaptec 2930CU, miro bt848, pioneer DVD rom, hp 8100+ cd-burner > > > and the motherboard (the problem origin I guess): MSI KT3 ARU with > > > AC97 sound chip and Promise ATA-133 MB Lite (IDE RAID). I connected > > > the 2x 100Gb IDE hard disks (both Maxtor) to the mohrtboard, each as > > > Master on IDE3 and IDE4 respectivelly and then I created a RAID-0 > > > logical striped disk from the motherboard bios. After the problem > > > with suse install menu, I made a test, from windows 2000PRO > > > setup(with Promise floppy driver loaded). W2K recignized a 200Gb > > > logical disk, so my array is OK and I stopped W2K install (of > > > course). I also tried to load linux kernel modules for Promise cards > > > by hand with failsave install but on second module, it fails. Do you > > > have an official/proprietary module that I can load during install of > > > SuSE 8.0, allowing me to make an install with LVM? Thanks. > > > > Your enquiry goes beyond the scope of our Free Installation Support. > > This support is intended primarily as a help to get a basic system up > > and running. In order to be able to keep this service running > > efficiently, we need to establish guidelines, as outlined in appendix A > > of your installation manual (page V in your configuration manual in > > SuSE Linux 7.2). > > > > You can find an overview of Free Installation Support at: > > > > http://www.suse.co.uk/uk/support/inst_support/support_overview.html > > > > If you are using our distribution in a business environment, > > we would like to acquaint you with our "Professional Services" > > at the address http://support.suse.de/en/ (Phone +49 - 421 - > > 5262330). There you can find support services which extend > > to "in-house service". > > > > Where questions of understanding are involved which go beyond the > > scope of SuSE Installation Support, you are not left alone without > > help. On your installed system you will find, for example, in the > > directory /usr/share/doc/howto (the package howto) specific information > > which you can read comfortably in the HTML version (package howtohtm) > > with the SuSE help system or any other HTML browser. > > > > Furthermore there is extensive documentation on most packages in the > > directory /usr/share/doc/packages/PACKAGENAME. > > > > Take a look in the series "doc" of your SuSE Linux CD-ROM. > > There you will find a large selection of documentation. > > > > Solutions already exist for many questions concerning installation, in > > our Support Database (SDB). This is also available in the packages > > "sdb" and "sdb_cgi" (series "doc"). The current edition of the SDB is > > available at all times at the address > > http://sdb.suse.de/sdb/en/html. Just take a look! > > > > To round off the selection of information, we maintain various mailing > > lists. One of the great strengths of these lists is the up-to-date > > nature of the information, as well as the possibility of exchanging > > experiences with others, of discussing new concepts or simply making > > contacts. > > > > At the address http://www.suse.de/en/support/mailinglists/index.html you > > will find all the necessary tips to use these. Please make sure that you > > give your e-mail address correctly! > > > > -- > > Best Regards, > > > > Your SuSE Support-Team > > Paul Morris > > > > ---------------------------------------------------- > > Telefon: +44 845 025 0010 > > Web: http://www.suse.de/en/support/inst_support > > Mail: [EMAIL PROTECTED] > > ---------------------------------------------------- > > > > -- -> Jean-Francois Dive --> [EMAIL PROTECTED]
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