Vivek J. Patankar wrote:
A certain corporate has a very large mail setup, several servers
hosting thousands of POP mailboxes. The OS used here was RH7.3 or RH9.
A decision is taken to cut down the number of servers that mailboxes
reside on to two. The hardware selected was powerful intel based
hardware from Sun. The OS of choice was Centos 4.0 because it was
recommended by the vendor who supported the mail servers. A hardware
related hiccup caused the corporate to refer the matter to Sun who
promply refused to provide support. The reason cited for the refusal
was that the boxes were certified for RHEL and not Centos, so Sun
wouldn't be responsible for problems.
After being stung by something like this, the business side decided
that the servers are to be migrated to Solaris, and any software
distributed with an open source license, specifically if the
license/documentation states that "THIS SOFTWARE IS PROVIDED AS IS AND
WITHOUT ANY WARRANTY" and that the developer is not resposible for any
data loss or other problems arising from using the software.
To what extent this decision was adhered to, I don't know.
[snip]
Any comments on this case?
Dear Vivek,
Whenever a big company is looking for installation and maintainence of a
huge IT system, it is necessary for the bosses to ensure that their
_service_provider_ has the necessary expertise to provide hardware and
software support as and when necessary. This service provider for
corporates will not be a small company but a proper established one that
has experience in handling such big projects. It is for the SP to
maintain contacts with the software and hardware companies and the LUG
community for facing any eventuality. I am sure there are many big game
linux service providers who can provide that kind of IT support.
Regards,
Rony.
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