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Kenneth Gonsalves wrote:

> he is not talking about *his* install. He deals in hardware and is
> talking about his frustrations in trying to get his customers to switch
> to linux without losing his customers. So you need to go along with him
> to his customers and make them happy

I see that most of Rony's mails pertain to various issues with Ubuntu
and different hardware. Assuming that Ubuntu is a preferred OS for Rony,
how many of these issues have been structured to reach Ubuntu teams
involved in figuring what next to put into the OS ? While there might be
Ubuntu developers lurking on this list *and* Rony might not be inclined
to file issues (which if he did would be ideal) there has to be a
structured collation of the pain points.

Pre-loading of Linux OS on the desktop is sooner or later going to be
the new battleground and then it would start pouring issues pertaining
to scanners, web cameras, barcode readers, thermal printers, credit card
machines and what not. Irrespective of whether it is a Windows
deployment or a Linux one, the person taking charge of the installation
and maintenance approaches the work with a plan that includes an
assessment of what works. Sometimes, one does not have the luxury to
tell a potential client that "do away with this crud peripheral since it
does not work on Linux and get a new one". But the very fact that a
particular piece won't work on Linux is something that needs to be
recorded someplace. A mailing list archive unfortunately is not the
place for such records. For example, it would be nice to know as to what
caused OS inactivity/hang when he was doing OO.o and a few other
applications.

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