Refer them to helpdesk... lol
On Tue, Mar 3, 2009 at 3:02 PM, Chris Penn <[email protected]> wrote: > "1) do a traceroute from their local machine to the machine they are > ssh'd into and capture the output > 2) do a ping from their local machine to the machine they are ssh'd > into and capture the output > 3) type uptime on the machine they are logged into and capture the output" > > HAHAHAHAHA!!! > > I wish my users could do that! > > It usually goes this way for me. > > I tell everyone that if they notice a problem that I am not catching > email me with the problem unless it is absolutely urgent, then call. > > for example: > Person: > my computer is slow > Me: > what do you mean? In what way? what are you doing? from where? What > else is running when the problem happens? does it happen from the same > machine or every machine? > Person: > Blah blah answers to above questions.... > Me: > I will check it out....If you are using Windows, that is probably the > problem... > > Chris... > > > On Tue, Mar 3, 2009 at 1:44 PM, Brian Friday <[email protected]> > wrote: > > Hi All, > > > > So one of the problems that plagues any system administration group > > etc is user reports of "slowness". I am wondering what everyone else > > does or if you have found a effective method to get END USERS to give > > you enough information to vette if the problem is something you can > > fix. Or if the problem exists in the users mind, the server, the > > network or the users isp's network. > > > > A scenario, end user ssh's into a linux server and runs a X11 session > > over ssh (logs in via ssh -Y usern...@fqdn) then complains that the > > X11 session they are running is slow. > > > > End User comments like: > > > > - Text typed does not display or displays slowly, opening files > > takes to long etc etc... > > > > In the past I have had the end user do the following: > > > > 1) do a traceroute from their local machine to the machine they are > > ssh'd into and capture the output > > 2) do a ping from their local machine to the machine they are ssh'd > > into and capture the output > > 3) type uptime on the machine they are logged into and capture the output > > > > Send the results of all three commands to me. > > > > Anyone have other tips/tricks that they have found effective? > > > > Remember this should be something simple the end user can do but which > > provides output useful to us non-end user people in debugging spotty > > connections or determining if we need to deploy more servers or > > upgrade the existing ones. > > > > For example with mail issues the great example of a simple thing end > > users can do is forwarding a phishing/spam message as an attachment. > > > > - Brian > > _______________________________________________ > > LinuxUsers mailing list > > [email protected] > > http://socallinux.org/cgi-bin/mailman/listinfo/linuxusers > > > > > > -- > "As we open our newspapers or watch our television screens, we seem to > be continually assaulted by the fruits of Mankind's stupidity." > -Roger Penrose > _______________________________________________ > LinuxUsers mailing list > [email protected] > http://socallinux.org/cgi-bin/mailman/listinfo/linuxusers >
