I dunno. All universities have IT staffs. Say, theoretically, you're in a deep recession and you're looking at places to cut. If It were in charge I would look back and see how many support incidents there were that the internal IT staff could not fix and I had to go to the OS vendor. If there weren't any, I would switch to CentOS or Ubuntu if I wasn't on it already. CentOS is the same thing as Redhat so I don't see what the hassle is (though, yes, some customers do perceive a hassle there).
I understand customer wanting a throat to choke. But when everything comes with a disclaimer of merchantability and fitness for a particular purpose, do you ever really have that option? Heck, when using Windows, do you really have a throat to choke? Slight power imbalance there. -- John.
