Wish I could help, but Idaho is a long way from So-Cal, lol. It's also
really hard to do technical activities like this over the phone/video chat
(as anyone who has helped family with computer problems from long distance
can attest to).

Hopefully we have a group member in the area. Have you also posted the same
request in r/linux on Reddit? I know there is some faux pas about
cross-posting, but our group has limited activity now days and you may get
a quicker response. Also think about any San Diego area LUGs (
https://www.meetup.com/kernel-panic/?_cookie-check=FHIbetoW1tnAQL__ for
example).

On Mon, Feb 5, 2018 at 1:01 PM Shaun Marolf <[email protected]> wrote:

> Is there anyone in San Diego area that can help someone for me. She
> needs an Ubuntu Live DVD so she can recover her files from a Windows 10
> system that is no longer accepting her fingerprint to sign in and she
> lost her passwords as updates messed up her sign in.
>
> She needs to be able to boot into a live environment and copy he files
> to a external HDD so she can do an destructive reset of windows 10 on
> her laptop.
>
> Her email is [email protected].  She is to upset to reach out
> because no one she has contacted will help her (I tried to explain the
> Linux community is different but she is not believing me on that.)
>
> If anyone can and willing to assist her please contact her.
>
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-- 

Jeremiah Bess

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