>> Run a user survey. Ask everyone to send you feedback privately (where
>> people can't be coerced by intimidation, but odn't say that).
> I've done this a couple of times, and there are always a few users who
> wind up replying to the list anyway,
> Do you try to trap these, Chuq?
Nope. But I don't count them, either. I consider them discussions of
the survey or suggestions to the crowd, not actual votes (and I say
upfront posted responses won't be counted, so they can't yell later.)
> I've also found that on technical issues, such as Reply-To or the
> envelope address, most of my users don't understand what the question is
> in the first place, and probably don't ever want to, either.
Exactly. It's easy to prove quite quickly that the list doesn't care,
and the couple of noisy ones who do should shut up and let the list
get back to work...
--
Chuq Von Rospach (Hockey fan? <http://www.plaidworks.com/hockey/>)
Apple Mail List Gnome (mailto:[EMAIL PROTECTED])
Plaidworks Consulting (mailto:[EMAIL PROTECTED])
<http://www.plaidworks.com/> + <http://www.lists.apple.com/>
The Jedi that I admire most met up with Darth Maul and now he's toast...
(Weird Al Yankovic - The Saga Begins)
