On 2/12/01 12:55 PM, "Paul Hoffman / IMC" <[EMAIL PROTECTED]> wrote:
> And it's even harder to remember that most of these folks (but not
> all) are neither turkeys nor idiots.
Correct. These are terms I use for administrative convenience or linguistic
shorthand. (another is Eeyore, as in "Laurie, the eeyore on the foobar list
is whining again...." or "we have a troll on fred. Your turn, start with the
kneecaps")
> They are people with
> personalities and excitement levels that are well out of the norm.
> Many of the most frustrating (for me) folks on my mailing lists are
> incredibly competent at what they do;
This can be incredibly hard to remember sometimes, especially when I'm under
stress: I'm the expert at e-mail systems. They are. To me, this is all
trivially obvious and easy. To them -- it's not. For me, it's not brain
surgery. I know how I'd do if a brain surgeon invited me in to scrub, and I
try to keep that in mind.
So I might call them turkeys or trolls or eeyores, but rarely to their faces
(other than trolls...) -- and it's important to solve the problem, not just
reinforce that they're having one. So it's alays a case by case basis -- you
can't stereotype your actions.
--
Chuq Von Rospach, Internet Gnome <http://www.chuqui.com>
[<[EMAIL PROTECTED]> = <[EMAIL PROTECTED]> = <[EMAIL PROTECTED]>]
Yes, yes, I've finally finished my home page. Lucky you.
Yes, I am an agent of Satan, but my duties
are largely ceremonial.
