Here's what we do. It hides our involvement until we reply to a
message.
We (eList eXpress) host virtual domains for our customers in which they
put their lists. What's required is that the entire domain must be
routed through our server.
Since we resolve all addresses in the domain we put a postmaster,
webmaster, abuse, etc., in the domain and alias them to our main site.
This means the customer can not have "lists" with those names but it's
never been an issue.
For all lists we also manage the "-help" address for it. In the LIST-*
headers the List-Help is an email address that points to the "-help" for
the list. Whenever a new list is created that alias is also
automatically created. We also set the LIST-* headers; list owners can
not control or change them.
If necessary, when messages are received by the "-help" that require
action from the list owner we forward it. Otherwise we deal with it.
We've had a few abuse scares but nothing serious and nothing that was
not quickly dealt with because we get the "-help" list mail and the
postmaster, abuse, etc. mail for the domain.
Jim
On Wed, 4 Jul 2001, Omar Thameen wrote:
Date: Wed, 04 Jul 2001 16:43:43 -0400
From: Omar Thameen <[EMAIL PROTECTED]>
To: James M Galvin <[EMAIL PROTECTED]>
Cc: [EMAIL PROTECTED]
Subject: Re: including "report abuse to..." in each message
The situation is one where we're hosting virtual lists. Without
being obvious about the fact that we're hosting the list, I'd
like recipients to know that they can contact us if there's any
abuse. We don't permit spam, and for the most part, it's not
a problem.
Nonetheless, if someone is mistakenly placed on a list (either due
to a misunderstanding or an overzealous list owner), I'd like the
recipient to know that they have recourse with us, rather than
having to complain to the upstream provider.
The problem is that from personal experience, I certainly don't trust
the abuse and postmaster addresses at domains from which I'm receiving
spam, and I wouldn't expect others to do so either.
Perhaps the best thing I can do is to put multiple URLs or mailto's
in the List-* headers so that the recipient can see our involvement.
Omar
On Wed, Jul 04, 2001 at 01:52:04PM -0400, James M Galvin wrote:
>
> In any case, it's not immediately obvious to me how there would be a
> problem in your scenario. If someone is pretending to be your list
> neither your header/information nor any other "useful header" will
> appear, i.e., there's no solution to the problem.
>
> On Tue, 3 Jul 2001, Omar Thameen wrote:
>
> I'm trying to figure out a way to include some information on how to
> report abuse on messages that go out on my lists. The issue I see is
> that if you are the victim of a forced zubscribe to a list, it's either:
