I'm wondering if any of you are having problems with Earthlink these days.
They suddenly put a block on all mail from the server that runs my mailing
lists. This is a private server (colo) run by a friend. There is zero
spam from that server but some places have it banned because of some
technicalities that I believe have now been fixed.
Anyway, a couple days ago all posts to Earthlink customers started
bouncing. Both I and my friend have written Earthlink. They did not
respond to me and they won't answer him either. I'm not sure if they
answered him once or if he got an automated response but they said the
reasons for the block are x, y, or z and none of those apply to him. The
best he could figure was there was a clerical error.
It seems to affect Mindspring as well and now Netcom and others (I believe
they're all owned by Earthlink).
I wrote all my subscribers from Earthlink to tell them what is going on and
to urge them to complain about this. Appearently, Earthlink is having some
server problems so it's unclear what is going on. The subscribers who have
tried have not had any luck. Once can't get through and the other was told
that no incoming mail is blocked except for rare cases involving viruses.
Is there anyone here who works for Earthlink or who has a direct line to
someone who does? Or someone who can help us figure out what's going on?
I'd appreciate it, thanks.
Cyndi
Here is a copy of one of the bounce messages (I've deleted subscriber
addresses):
----- Transcript of session follows -----
... while talking to mx01.ix.netcom.com.:
>>> MAIL From:<[EMAIL PROTECTED]> SIZE=41621
<<< 550-Earthlink/Netcom mail servers are unable to deliver this e-mail.
<<< 550-Please contact your Internet Service Provider to find out how
<<< 550-to send e-mail using the proper SMTP server. If you are a
<<< 550-MindSpring/Netcom customer, and need assistance configuring your e-mail
<<< 550-software, please contact MindSpring Technical Support at the
<<< 550 telephone number listed in your documentation.
554 [several address from ix.netcom.com]... Service unavailable
... while talking to mx06.mindspring.com.:
>>> MAIL From:<[EMAIL PROTECTED]> SIZE=41621
<<< 550 Dialups/open relays blocked. Contact <[EMAIL PROTECTED]>
554 [several address from mindspring.com]... Service unavailable
... while talking to mx06.pipeline.com.:
>>> MAIL From:<[EMAIL PROTECTED]> SIZE=41621
<<< 550 Dialups/open relays blocked. Contact <[EMAIL PROTECTED]>
554 [address from pipeline.com]... Service unavailable
... while talking to mx00.earthlink.net.:
>>> MAIL From:<[EMAIL PROTECTED]> SIZE=41621
<<< 550-EarthLink's inbound mail servers do not allow mail from your site.
<<< 550-Please contact your ISP to find out how to send e-mail using a
<<< 550-proper mail server. If you are an EarthLink customer, and need
<<< 550-assistance configuring your e-mail software, please contact
<<< 550-EarthLink's technical support department at 1-800-EARTHLINK.
<<< 550-Server administrators that feel they are being blocked in error
<<< 550 may send e-mail to [EMAIL PROTECTED] for assistance.
554 [several address from earthlink.net]... Service unavailable
Return-Path: <[EMAIL PROTECTED]>
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