Hi Everyone,
My name is Ryan Everhart and I work for SBC in downtown Dallas.  
Where I am not directly involved on the ISP side of the business I can
assure you that SBC DOES respect and care for their customers.  If
anyone has any issues with SBC, on the residental or business side
please drop me a email at [EMAIL PROTECTED]  I will do
everything in my power to get your problem resolved in a timely manner
or find someone who can.

Ryan


On Mon, 17 Jan 2005 16:47:27 -0600, Linda Moore <[EMAIL PROTECTED]> wrote:
> FYI ...
> 
> While SBC promises that the opt out process will be completed in 12 hours,
> it took them 6 days before they got it done for me.
> 
> SBC has no respect for their customers or their customer's time.
> 
> Linda Moore
> 
> ----- Original Message -----
> From: "Adrian J. Moreno" <[EMAIL PROTECTED]>
> To: <[email protected]>
> Sent: Monday, January 17, 2005 4:30 PM
> Subject: OT: SBC blocking outgoing mail port 25
> 
> > Just an FYI, this has been rolling out in the North Texas area as far
> > back as Dec. 1st.
> >
> > If you're on SBC DSL/dialup, here's the notice (it'll redirect if not):
> > http://dialup.swbell.net/customer/Port25filters_Notice.html
> >
> > I spent 5 hours with a large client back then trying to get his outgoing
> > mail to work (incoming was just fine). Didn't dawn on me for a while
> > that his ISP might be blocking outgoing mail.
> >
> > More info (and rants) at
> > http://www.broadbandreports.com/forum/remark,12018462~mode=flat
> >
> > Had another large client report today that he could recieve, but not
> > send e-mail. He didn't have a problem on Friday and he didn't change any
> > settings. I verified his outgoing mail info (we use SMTP-Auth) and he
> > still wasn't able to connect. Asked who provides his connection and it's
> > SBC DSL.
> >
> > Found this after digging further on BBR:
> > http://help.sbcglobal.net/legacy/abuseform/
> >
> > Choose the "Opt Out Port 25" option under Abuse Type, sit back and wait
> > a while.
> >
> > HTH,
> >
> > Adrian J. Moreno
> > i Know Kung Foo Consulting
> > Factors of i, Inc.
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