Pretty low traffic on the list, so I bring up an OT thread that may interest those of you who spend parts of your days in front of a TV.
After some research, we decided it's time to buy an large (>27") HDTV. But like all electronics nowadays, it's at best a medium term investment. So we went against buying a product from my employer and instead picked a unheard-of brand Syntax (it's presumably some kind of TW/China joint venture) based on price, specs and online customer reviews. Only six weeks of satisfaction later (i.e. this morning), the TV malfunctioned. The cause is most likely a powerline surge (you may not know about the freaky wind storm ravaging NYC today). The picture is still watchable, but the colors are off and many of the controls are screwed (can't adjust brightness/contrast etc). You can imagine I was royally pissed and partially regret the choice of an upstart brand. (who knows if a Sony or Toshiba or Philips could survive that power spike) Upon checking for tech support phone number, my wife complaint that I didn't send in the registration card. Supposingly it must be sent in within a month to activate tech support. But anyway she called the toll free number and got put on hold for a while and ended up leaving a voicemail. In the afternoon, I got a few mins of free time and try the toll free myself. I managed to convince the operator to stay on the line and wait instead of leaving a voicemail, 40 minutes of muzak later I got a human tech support guy on the line. And less than 10 minutes after that, he promised to ship me a replacement TV. No bullshits like you should have sent in the registration card, or try turning off the TV try this try that or blame the customer SOP. So... so far customer service is better than I expect, certainly better than the norm for major consumer electronic brands. Will update when the actual replacement arrives. PS: I complained here that ADVfilms.com had backordered the Genesis Climber Mospeada boxset I paid for months ago. Well the box arrived during the New Year so I am cool with that now. Still the e-tail arm of ADV could improve their operations and give a more professional presentation. -- Dr. Core -------------------------------------------------- The Gundam Mailing List MK-II [email protected] Archives: http://www.gundam.com/gml Help: Email [EMAIL PROTECTED] with this in the BODY: help list
