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From: [EMAIL PROTECTED] (Mike Conrad)
Newsgroups:
uk.net.web.authoring,alt.anonymous.domains,ne.internet.services,alt.politics.correct,alt.www.authoring.homesite,comp.protocols.tcp-ip.domains
Subject: Re: www.namesecure.com has CRAPPY CUSTOMER SERVICE!
Date: 19 Jan 2000 20:37:04 EST
Organization: Choose Freedom!
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Unfortunately, sir, you speak the gospel truth. Even more
unfortunately, I signed up with namesecure.com via qwho.com before you
posted your note. I was snookered in by their 'two years for one'
price for domain registration (still visible at www.qwho.com). They
billed my credit card immediately and then refused to answer my emails
to their customer service department.
They are a total disgrace--a money-collecting machine and nothing
more. I can't even get them to cooperate so I can switch my domain to
another host (it is "parked" with namesecure, forever I guess).
Highway robbery.
Not sure what to do besides complain to ICANN about them. As far as
I'm concerned, they are criminals. And I can refuse the charge on my
credit card, but then I've lost the domain too.
Mike
On 17 Jan 2000, in message <85vkfp$inl$[EMAIL PROTECTED]> JimSocal
<[EMAIL PROTECTED]> wrote:
> www.namesecure.com (also qwho.com) has really terrible customer
> service, and really draconian policies. I wrote them re their strict
> "NO REFUNDS" policy, and it took them a week to get back to me. Then,
> just a form letter re-stating the policy.
>
> So I wrote them back, sending to all 5 customer service dept's. Out of
> 5 emails, I got one back, after about a week... Again, it simply stated
> that they have a no refund policy. I asked them to explain how this
> coincides with their page stating that they have "Great customer
> service", that they are a people-oriented company, and so forth... They
> never even wrote me back...
>
> I was going to do web forwarding through them, but now, I won't go
> near them, and recommend you not go near them either...
>
> It is companies like namesecure.com and qwho.com who give doing
> business on the net a bad name... Good Customer Service? I don't think
> so! More like NO CUSTOMER SERVICE! More like, "Just give us your money,
> and shut up!"
>
>
> Sent via Deja.com http://www.deja.com/
> Before you buy.
--------------------------
Stupidity, alas, is seldom accompanied by humility.
B O Y C O T T ExxonMobil / Intel / Suzuki / Isuzu / China / Canada
