-------- Original Message -------- Subject: Neustar experience, broken domains Date: 7 Dec 2001 10:37:16 -0700 From: [EMAIL PROTECTED] Reply-To: [EMAIL PROTECTED] To: [EMAIL PROTECTED] Here's a quick summary of my experience with Neustar to date, in case anyone's interested. I'm the delegatee for a number of parts of .az.us, including cc.az.us. I got a call yesterday from one of our community colleges indicating that they were having problems with reachability of their domain, so after doing some checking it turns out that *.gltd.biz, now the holder of .us, has changed the delegation of cc.az.us to another nameserver. I have no idea what initiated this change, since it certainly wasn't me. The community college who first noticed the problem has people there with a clue, and they figured out that they should be talking to Neustar, but Neustar's first responses were just along the lines of "well check your configuration." I forwarded my analysis of where the problem was, and between the two of us we seem to have convinced them what's wrong. So, a bit later I get email from Neustar (from Doug Novinger) asking me to confirm what the delegation should be. I send him corrected delegation information... ... and it's still broken today. Email to Doug (to [EMAIL PROTECTED], actually, since that's the only address I have) asking for a status update hasn't been answered yet, though I only send it recently so we'll see. He lists a phone number of 1-888-415-0365, which gets you t a voice mail menu system, select 1 for general questions and customer support, and you get a message suggesting that you check their web page for a FAQ, email them, or leave a voice mail message - but you can't leave voice mail because "the user's mailbox is full." And my community colleges are still broken. And I don't know what caused the mistake to be entered in the first place. Just a data point, FYI... --- Chris De Young [EMAIL PROTECTED] -- To leave this list, send "unsubscribe usdom" to [EMAIL PROTECTED]
