>Return-Path: <[EMAIL PROTECTED]> >Delivered-To: [EMAIL PROTECTED] >Date: Thu, 21 Mar 2002 17:05:07 -0500 >From: [EMAIL PROTECTED] >Subject: OpenSRS Live Reseller Update 03/21/02 > >Greetings - > >Please find following an update on OpenSRS. > >1. Unsolicited renewal offers from third parties > > >1. Unsolicited renewal offers from third parties >------------------- >We would like to advise you of a business practice that is >becoming common in the domain marketplace and may result >in you losing customers. With increasing frequency, >companies are making unsolicited offers directed towards >existing registrants of other firms. > >A company will send a letter (sometimes email, sometimes >postal) to a domain registrant thanking them for either >registering, or renewing their domain name. The letter >will also invite them, in language that suggests a prior >business relationship exists with the soliciting company, >to make some change to the domain, or to renew it, which >would result in the name being transferred to the new >organization. > >We recommend taking the following steps to ensure that >your registrants understand these issues: > >a) regular general updates to your clients so they are >familiar with your company name and the services you >provide to them > >b) specific updates (as warranted, see example below) with >respect to these activities, who is perpetuating them and >what to look out for, as well as the consequences >(service interruptions, etc�) > >c) warning registrants explicitly about this issue in your >renewal notices; registrants often receive offers when >their domain is approaching renewal. > >Specifically alerting registrants to unsolicited offers >before the expiry date should increase registrant >knowledge and decrease unintentional transfers. > >d) warning registrants explicitly in the customizable >message that is sent to the administrative contact to >approve a transfer away from you. If your clients do >inadvertently respond to these offers, the 'Transfer >Away' email is your last chance to inform them of the >facts of the situation. > >Once recent example is an aggressive solicitation >campaign by the Domain Registry of Canada/America. Their >language encourages renewal with them, instead of the >registrant's current registration service provider. We >have found that a large number of registrants who receive >these notices believe that the letter is from their >existing registration service provider, and do not >understand that they are in fact requesting a transfer to >a new company, who may not provide similar services. > >Below is a sample message you can customize and use: > >"A company calling itself "Domain Registry of Canada" or >"Domain Registry of America" is targeting <RSP> customers >to renew their domains. They obtained our customers' >contact information through the publicly accessible >WHOIS database, and are sending renewal notices through >regular mail in an envelope and on stationary >intentionally designed to appear to be an official >government notice. > >It has been brought to our attention that these letters >have been causing a great deal of confusion among our >customers. We hope to clear up any confusion with this >email. > >You absolutely SHOULD NOT send any money to "Domain >Registry of Canada"/"Domain Registry of America" in order >to renew your domain, as <RSP> is your domain name >provider. > >If you have already sent money, we suggest contacting your >bank or credit card company regarding your options of >having payment stopped or reversed. > >We regret that this notice is necessary, but feel it is >important to notify our clients of this issue. If you >have any questions regarding this or any other issue, >please do not hesitate to contact us at <supportaddress>." > >+------------ > >Building strong relationships with your clients including >regular contact will ensure they are clear that you are >their supplier. The stronger these relationships are, the >fewer registrants will act on these misleading messages, >and the more customers you will retain. > >These are some of the things you can do to protect your >business. We also are continuing to pursue and assess >legal and policy initiatives that are at our disposal >where the behavior of the company is in conflict with >accreditation requirements or is possible illegal. > > >As always - thanks for your continued support of OpenSRS! > > >Thanks - > >Ken Joy >Product Manager, OpenSRS >[EMAIL PROTECTED] > >
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