I'm pretty new to SCOM (less than 6mons) and I was wondering for the more experienced SCOM folks, how does responsibility for creating monitors work at your company?
What I mean by that is, does an admin/analyst come to you and simply say "I need to know about _x_" and it's up to you to work out how to target and achieve that goal? Or do you ask for guidance about how to discover and/or monitor that request before you agree to start? Can users make direct requests or must they go through an approval process of some kind? I've just had a couple instances where I get "I need to know when ______ fails", but no real direction beyond that. If I ask, they may or may not know much about it, and I end up researching to figure it out and make it work. That's not a complaint, I'm just curious if where you work there is an expected standard the admins/analysts have to meet before the creation of a rule/monitor starts. Is it a 50-50 collaborative effort with the requestor(s)? Do you try to get as far as you can before reaching out? I just know I'm not an expert in all the areas, so I need to lean on others' knowledge of a particular system or component and how it works. I'm really curious how SCOM is treated in other companies and what works best for them. SCOM has been an afterthought here for a long time and I'm trying to leverage the potential I see with SCOM. I'd like to get a dialogue going with our staff so we can really make this work well. Thoughts and opinions are welcomed! War stories or pitfalls to avoid as well. Thank you. -Geoff Confidentiality Notice: This is a transmission from Community Hospital of the Monterey Peninsula. This message and any attached documents may be confidential and contain information protected by state and federal medical privacy statutes. They are intended only for the use of the addressee. If you are not the intended recipient, any disclosure, copying, or distribution of this information is strictly prohibited. If you received this transmission in error, please accept our apologies and notify the sender. Thank you.
