User - calling on a Sunday - Panic mode - came in to do a report needed for management 8:30 Monday and my PC isn't connecting!
Me - get their name - lookup their desktop system id - check it - yup not working. Talk user through tests etc. - nothing seems wrong with their start-up etc. just not seeing any connection, but the router modem etc. do show up as OK. So - it's give-up on my weekend service work and go visit . another hour later and the office is 'dark'. Call user - Ah! He's in a different building, using someone-else's PC and logon-ID! Yes he's in the building I had been in - he's using a PC on the set of connections I had been assured were not being used that weekend, and had been assigned to come in on the weekend to redo! And let's not mention the user who moved his PC, and un-plugged the comms links - then re-plugged his PC into the adjacent PC rather than the comms box! JimB From: [email protected] [mailto:[email protected]] On Behalf Of Andrew Hurst Sent: Tuesday, June 23, 2015 2:02 PM To: [email protected] Subject: RE: [NTSysADM] Monday humor (truth) Back in the day, helpdesk got a call to say a user had got their coffee cup holder jammed shut, turned out to be the CD unit in the front of their desktop PC that was stuck with old sticky coffee spills. Do enough time in IT and you find these sort of stories everywhere J Andrew Hurst Systems Engineer Mourant Ozannes BVI | CAYMAN ISLANDS | GUERNSEY | HONG KONG | JERSEY | LONDON D +44 1534 676 772 | T +44 1534 676 000 | F +44 1534 676 333 <http://www.mourantozannes.com/> mourantozannes.com From: [email protected] [mailto:[email protected]] On Behalf Of Kennedy, Jim Sent: 23 June 2015 13:25 To: NT Subject: RE: [NTSysADM] Monday humor (truth) Well, they do get points for trying to avoid sneaker net. From: [email protected] [mailto:[email protected]] On Behalf Of J- P Sent: Monday, June 22, 2015 6:41 PM To: NT Subject: [NTSysADM] Monday humor (truth) So a server goes down in one of our overseas offices, I ask them please go to the server (emphasis on GO TO THE SERVER) and tell me what you see on the screen (power issues are a battle ) they have inverters and car batteries in the office, its pretty scary. Anyhow 3 hours later i get this photo Yes it was the end users screen :) ( i guess they missed the "GO TO THE SERVER" part lol) The information contained in this e-mail (and any attachments) is strictly confidential and may also be legally privileged. If you are not the intended recipient of this e-mail please do not read, print, re-transmit, store, or act in reliance on it or any attachments. Instead, please notify the sender by return e-mail and then immediately permanently delete it from your system. We are not liable for any views or opinions expressed by the sender where this is a non-business e-mail. We may monitor email communications in accordance with applicable law and regulations. Mourant Ozannes is a Jersey partnership. A list of partners' names is open to inspection at 22 Grenville Street, St Helier, Jersey JE4 8PX, Channel Islands. Additional terms and conditions and information on other Mourant Ozannes network members are available on our website: www.mourantozannes.com
