I have been working with MS Premier support - which I have found to be completely useless. They only follow their script and cannot think outside the box.
I have been experiencing the Start Menu corruption issue in Windows 10. MS has no solution to rebuild this Start menu other than to create a new profile. I think this happens when Windows 7 is upgraded to Windows 10 - it seems to happen 2-3 months down the line. I decided to take a leap of faith and do a fresh install of Windows 10. Before I did this, I did a full backup using FileHistory After my system is rebuilt clean, I am trying to restore files from FileHistory. Unfortunately it only sees files from today onwards, not the history of files. I opened a premier support session with MS and their answer is to contact a local support professional to help me restore the files. Wait - I am a local professional - this doesn't make sense. To let you know what I tried: Start File History Select the drive where the files are It does see my backup, I click on it. It only allows me to navigate back to Dec 3. None of my old files are accessible. The folder is taking up 127GB, what is expected. I can browse the actual drive and see all the files there, however they have the obnoxious (2015_10_03 23_00_14 UTC) date prefixes after them. Anyone have any troubleshooting steps or tricks for helping me get back to my older files? If I can't use Filehistory, is there another tool which will mass strip off the timestamps in the filenames so I can do a restore of certain files manually? Any help would be greatly appreciated! Eric
