I have some older Dell 6410 and 6420 laptops that I cannot get bitlocker to
work on. My newer dell laptops work just fine, they are encrypted during the
TS. On these older ones however they show as bitlocker being suspended. When I
got to TPM administration in Windows it says, "Compatible TPM cannot be found
on this computer. Verify the computer has a 1.2 TPM and it is turned on in the
BIOS". In the BIOS TPM is enabled and activated. What would cause this?
We've been having a lot of weird issues with Dell TPM's lately actually.
Another issue we see constantly is that the TPM cannot be cleared so a computer
that was previously imaged can be reimaged. There seems to be some magic
sequence in the Dell bios that requires someone to sacrifice a goat, pray to
Michael Dell and hold their tongue just right before the TPM can be
successfully cleared.
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John Marcum
MCITP, MCTS, MCSA
Desktop Architect
Bradley Arant Boult Cummings LLP
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