It does not have a touchscreen, no. TPM is enabled and activated in the BIOS. When he was working with MS yesterday, the rep tried adding the TPM key protector manually and was unable. No matter what she did, it always booted up to the recovery screen.
We've never had any issues with Bitlocker until this bunch of new Dells arrived with TPM 2.0. From: listsadmin@lists.myitforum.com [mailto:listsadmin@lists.myitforum.com] On Behalf Of Jerousek, Jeff Sent: Tuesday, April 12, 2016 11:23 AM To: ms...@lists.myitforum.com Subject: [mssms] RE: Bitlocker and TPM 2.0 on newer Dell laptops Does it have a touch screen? I have had to use this on some machines that have a physical keyboard and a touchscreen. https://www.niallbrady.com/2014/09/18/why-is-my-surface-pro-3-not-bitlockered-after-osd-via-system-center-2012-r2-configuration-manager/ Is the TPM Enabled AND Activated in the BIOS? Can you manually add a TPM key protector in Windows? Thanks, Jeff Jerousek From: listsadmin@lists.myitforum.com<mailto:listsadmin@lists.myitforum.com> [mailto:listsadmin@lists.myitforum.com] On Behalf Of Beardsley, James Sent: Tuesday, April 12, 2016 9:34 AM To: ms...@lists.myitforum.com<mailto:ms...@lists.myitforum.com> Subject: [mssms] Bitlocker and TPM 2.0 on newer Dell laptops Has anyone experienced any issues enabling Bitlocker on the Dell Exx70's which have TPM 2.0? We are seeing some issues. This is what a co-worker of mine sent me. Here is what is happening when I try to encrypt using Bitlocker on a Dell Latitude E5570. The E5570 has a TPM 2.0 chip. I am using Windows 10 on the computer. I have set the usual local GPO settings for Bitlocker and turned on TPM in the bios. When I try to encrypt the computer, it goes through the steps like it is going to encrypt, but it fails. Here is the error I receive. "Bitlocker could not be enabled. The Bitlocker encryption key could not be obtained from the Trusted Platform Module (TPM) and enhanced PIN. Try using a PIN containing only numerals. C: was not encrypted." If I use only numerals, it will encrypt but only boots up to the recovery key option. Haven't been able to find much on Google about this other than a MS hotfix but that's for Windows 7, we are using Windows 10. We confirmed that we're running the latest version of the BIOS. We submitted a ticket to Microsoft and they are doing research on their end but we're thinking this is an issue with Dell and a BIOS update will be required to fix it. Just curious if anyone else has run into this. Thanks, James Beardsley | Firm Technology Group Dixon Hughes Goodman LLP [cid:8644FC49-D5C9-45AE-B387-04FAFC0CC7A5]<http://www.dhgllp.com/> ________________________________ Confidentiality Notice: This e-mail is intended only for the addressee named above. It contains information that is privileged, confidential or otherwise protected from use and disclosure. If you are not the intended recipient, you are hereby notified that any review, disclosure, copying, or dissemination of this transmission, or taking of any action in reliance on its contents, or other use is strictly prohibited. If you have received this transmission in error, please reply to the sender listed above immediately and permanently delete this message from your inbox. Thank you for your cooperation. ________________________________ Confidentiality Notice: This e-mail is intended only for the addressee named above. It contains information that is privileged, confidential or otherwise protected from use and disclosure. If you are not the intended recipient, you are hereby notified that any review, disclosure, copying, or dissemination of this transmission, or taking of any action in reliance on its contents, or other use is strictly prohibited. If you have received this transmission in error, please reply to the sender listed above immediately and permanently delete this message from your inbox. Thank you for your cooperation.
