On 10/31/2018 06:27 AM, Kristof Beyls wrote:
> 
> 
>> On 26 Oct 2018, at 17:26, Kristof Beyls <kristof.be...@arm.com 
>> <mailto:kristof.be...@arm.com>> wrote:
>>
>>
>>
>>> On 26 Oct 2018, at 16:25, Kristof Beyls via llvm-dev 
>>> <llvm-...@lists.llvm.org <mailto:llvm-...@lists.llvm.org>> wrote:
>>>
>>>
>>>
>>>> On 26 Oct 2018, at 04:26, Richard Smith <rich...@metafoo.co.uk 
>>>> <mailto:rich...@metafoo.co.uk>> wrote:
>>>>
>>>> On Thu, 25 Oct 2018 at 05:10, Kristof Beyls via cfe-dev 
>>>> <cfe-...@lists.llvm.org <mailto:cfe-...@lists.llvm.org>> wrote:
>>>>
>>>>>     On 5 Oct 2018, at 07:04, Dean Michael Berris <dean.ber...@gmail.com 
>>>>> <mailto:dean.ber...@gmail.com>> wrote:
>>>>>
>>>>>     Thank you for starting this conversation! I look forward to the 
>>>>> results of the BoF discussion summarised as well.
>>>>
>>>>     Dean, all,
>>>>
>>>>     There was a lively discussion at the BoF; we’ve tried to take notes at 
>>>> https://etherpad.net/p/LLVMBugLifeCycleBoF but probably have failed to 
>>>> capture all the points. The slides used to kick start the discussion can 
>>>> be found at 
>>>> https://docs.google.com/presentation/d/1ERB9IQAjSwaNpEnlbchQzd_V9IQlLOojgo9J0_NXvYA/edit
>>>>
>>>>     Both at the BoF and in the mail thread, there have been many 
>>>> suggestions for improvements. So many that if we’d want to introduce all 
>>>> of them at once, we’d probably get stuck and not introduce any. To try and 
>>>> make progress on the ones I myself feel are most useful, I’ve volunteered 
>>>> for 2 actions:
>>>>
>>>>     1. Write up a proposal for documentation on what to do during bug 
>>>> triaging/closing/etc. I’ve just done so and put it up for review at 
>>>> https://reviews.llvm.org/D53691.
>>>>     2. Write an email to the mailing lists to ask for volunteers for being 
>>>> on the “default-cc” list for components, implying you’re willing to triage 
>>>> bugs reported against those components. I’ve decided to first try and get 
>>>> consensus on what is expected when triaging a bug (see point above) before 
>>>> actively searching for volunteers for all components. That being said, 
>>>> both at the dev meeting and in the days after, I already received many 
>>>> requests from people to be added to the default-cc list for specific 
>>>> components. Of course, I’m very happy to add people volunteering to 
>>>> default-cc lists, so if you don’t want to wait to get added to a 
>>>> default-cc list, please email bugs-ad...@lists.llvm.org 
>>>> <mailto:bugs-ad...@lists.llvm.org> or raise it as a ticket in 
>>>> bugs.llvm.org <http://bugs.llvm.org/> under “Bugzilla Admin”/“Products”.
>>>>
>>>>     Furthermore, since the BoF, I’ve seen a quite a few requests to clean 
>>>> up and introduce new components in Bugzilla. We’ve implemented the changes 
>>>> quickly and will aim to continue to have a quick response time in the 
>>>> future. Please file a ticket in bugs.llvm.org <http://bugs.llvm.org/> 
>>>> under “Bugzilla Admin”/“Products” if you want to request a specific change.
>>>>
>>>>     For most of the other points that were raised: I don’t currently plan 
>>>> on acting on them immediately myself and hope to first see an impact of 
>>>> the above actions.
>>>>
>>>>
>>>> In the original post, there was a suggestion to bring back the 
>>>> "UNCONFIRMED" status. I think that'd be a great idea, as it both makes it 
>>>> easy to search for untriaged bugs and to give feedback to a reporter that 
>>>> their bug is real and acknowledged. Is that planned?
>>>
>>> I hadn’t seen too much feedback on the idea for introducing 
>>> (reintroducing?) the “UNCONFIRMED” status, so hadn’t planned on making 
>>> changes to that now.
>>> However, I also think it’s a good idea, so I’ll investigate in more detail 
>>> now if it wouldn’t be overly hard on the Bugzilla admin side to do so (e.g. 
>>> I believe I’ll have to give all existing users the rights to be able to 
>>> confirm bugs). If the “UNCONFIRMED” status can be introduced relatively 
>>> easily, I now plan to do so, and will adapt the proposed documentation at 
>>> https://reviews.llvm.org/D53691 accordingly.
>>> Thanks for pointing to this!
>>
>> Just a status update on investigations to enable the UNCONFIRMED/CONFIRMED 
>> states: it seems that bugzilla by-default will put bugs in the “CONFIRMED” 
>> state when creating new bugs, if the reporter has “can-confirm” rights. I 
>> believe our de facto policy is for everyone with an account to be able to 
>> confirm bugs. Also, you need an account to be able to report a bug. The 
>> result is that all new bugs by default will go to status “CONFIRMED”, unless 
>> the reporter carefully remembers to change the default and select 
>> “UNCONFIRMED”. (Also see https://bugzilla.mozilla.org/show_bug.cgi?id=915682 
>> which suggests this behaviour is not configurable).
>>
>> Unless that can be solved, I fear that many bugs will be reported with the 
>> default “CONFIRMED” status even though they aren’t triaged yet. I believe 
>> that is worse than the current default “NEW” state.
>>
>> The only work around for this behaviour where we still get a “to be triaged” 
>> state I can think of at the moment is to introduce a custom “CONFIRMED” 
>> status, not using bugzilla’s built-in special “UNCONFIRMED” support and have 
>> a flow that would allow something like:
>>
>> NEW -> CONFIRMED -> ASSIGNED -> RESOLVED -> …
>>
>> The advantage is we’d have separate states to represent “this bug was 
>> raised” (NEW) vs “this bug was triaged & confirmed” (CONFIRMED).
>> The disadvantage is that we’ll start deviating from the default bugzilla 
>> workflows.
>>
>> Overall, I think it’s still a win to implement the above idea. I’ll look 
>> into that next week and am all ears for better solutions.
>>
>> Thanks,
>>
>> Kristof
> 
> After some further discussion on https://reviews.llvm.org/D53691 and after 
> having looked into bugzilla’s abilities to adapt workflow/statuses, I think 
> we should simplify the workflow to the following:
> 
> Start status will remain “NEW”.
> After triaging happened, an issue moves to status “CONFIRMED”. This is a new 
> status becoming available.
> When an issue is finalised, it moves to status “RESOLVED”.
> Status “REOPENED” remains available to reflect that a resolved issue got 
> reopened.
> 
> When an issue is actively being worked on, that is indicated by the “Assigned 
> to” field pointing to a real person rather than the “unassigned” pseudo 
> account. 
> 
> That means I propose to drop the following currently available statuses:
> 
>   * VERIFIED, CLOSED: we didn’t make much/any distinction between “final” 
> statuses RESOLVED, VERIFIED and CLOSED. Therefore, it just simplifies things 
> to only have 1 final state. Bugzilla treats the RESOLVED status special and 
> requires it to always be present. That makes it easy to decide that RESOLVED 
> is the “final” state to keep.
>   * ASSIGNED: bugzilla requires the “Assigned to” field to always be filled 
> in. As a result, we have an “unassigned” pseudo account to indicate that an 
> issue is not assigned. Conversely, when the “Assigned to” field contains 
> someone else than this “unassigned” pseudo account, it means the issue is 
> assigned to that specific person. A result of that is that whether an issue 
> is assigned or not is already fully represented in the “Assigned to” field. 
> The ASSIGNED status doesn’t add value on top of this, so let’s just remove it.
>     The 64 bugs (see 
> https://bugs.llvm.org/buglist.cgi?bug_status=ASSIGNED&email1=unassigned&emailassigned_to1=1&emailtype1=substring&list_id=148699&query_format=advanced&resolution=---)
>  currently in status ASSIGNED with “Assigned to” pointing to the “unassigned” 
> pseudo account indicates that it has negative value to be able to indicate 
> “assignedness” in two different ways. 
> 
> In an attempt to make forward progress: I intend to make the above changes & 
> commit the documentation for bug life cycle at 
> https://reviews.llvm.org/D53691 next week, unless I hear major opposition by 
> then.
> 

This all sounds good to me.  I really like having a more simple process.
Thanks for working on this.

-Tom

> Thanks,
> 
> Kristof
> 
> 

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