On 10/21/09, Jono Bacon <[email protected]> wrote:

>     And that aim continues. We need to make Ubuntu available to as many
>     people who need it, particularly those for whom the download options
>     are limited. The goal has not been to supply a CD to every Ubuntu
>     user of every version of Ubuntu. Remember, one of the coolest things
>     about Ubuntu is the way you can upgrade from one version of Ubuntu
>     to another – without the need for a CD!

I completely understand the reasons for the move, so I am not just
complaining, but rather pointing out why some of these changes are
actually going to hinder Ubuntu's growth, with particular regard to my
Loco Team's area.

1. For those without broadband, which is most people Zimbabwe,
upgrading via the net isn't even *almost* an option. Even with local
"broadband" our speeds leave a lot to be desired, and I have had at
least one attempted upgrade crash completely because of lost
connections in the middle of the upgrade. It just isn't an option for
most people here.

2. As a result of poor connectivity options in Zimbabwe, as per my
recent report, the Loco Team has made efforts to provide other
avenues, such as the Freedom Toaster and a local repository where
downloads can be done without using expensive international bandwidth.
However, there is currently one Freedom Toaster in the entire country,
and "broadband" is only available to a minority of the people within
only a few cities. The only way of reaching outlying areas is with
CDs. I am aware that most users in outlying areas have been able to
make requests on shipit in the past (using dialup connections for
Internet access), and this has been their main avenue for getting
discs.

3. On the understanding that CDs would still be available to Loco
Teams, I visited shipit to make a request (which is how I have always
done it in the past, as Team Contact) only to discover that I was
automatically "blocked" based on my previous orders, so I couldn't
even "explain" myself in making a request.

4. I then re-checked the page https://wiki.ubuntu.com/LoCoGettingCds
and confirmed that CD's are only available to "approved" Loco Teams,
which we are not. As can be seen, once again, from my recent report on
Ubuntu at ICT Africa 2009, our Loco Team has certainly not been idle
and we have put huge effort into marketing. We have not applied for
"approval" yet because we haven't met prerequisites like having an IRC
channel (because it's just not practical in our area due the lack of
connectivity for most people). Unless this IRC requirement (as stated
on https://wiki.ubuntu.com/LoCoGettingApproved) can be waivered, but
even then it doesn't help teams who are just trying to get off the
ground who may still need CDs.

5. You will possibly recall a recent mail I sent on this list
inquiring how members should go about recording what they do, and how
they can get recognition for their efforts if they are not developers.
We have established our Team on launchpad, but it's impossible for
people to "earn" karma if they're not developers. There are no real
developers in our Loco, and many of the Loco members don't have
internet access other than via Internet cafes, so "maintaining an
online record" of their achievements and efforts is just not practical
for a lot of them. I can't even find the time to update my own wiki
pages, even with Internet access at work (no access at home). These
are just some of the reasons why becoming "members" is kind of
difficult for some people, no matter how much work they're doing in
their local communities. Using myself as an example: I'm the founding
member of a 2-year old Loco, have been team contact for 2 years, have
created ties with local government and the Computer Society of
Zimbabwe, pushed a local ISP to host our repository and web site for
free (which took a full year of pushing), have taken part in the
organisation of release parties and presentations, have actively gone
out looking for members (and a team of 3 has grown to over 15), have
provided limited support via the mailing list and forum, have
organised monthly face-to-face meetings and was voted in as Team
Leader two months ago...... but I still don't know if I will qualify
for membership, because as soon as I see that my launchpad account is
one of the things that will be looked at (as per
https://wiki.ubuntu.com/Membership), I am painfully aware that my
launchpad account looks rather pathetic compared to most people out
there who are developers.... so I suddenly find myself losing
confidence and haven't even bothered trying to become a member as a
result.

Don't misunderstand me; we are not complaining about the difficulties
in becoming members or in becoming an approved team, but clearly
pretty much ALL our avenues of getting CD's from shipit have been cut
off in one swift blow.

1. We're not approved
2. None of us are members
3. The Team contact can't even request discs

Forgive my constant referral back to our participation at ICT Africa
last month, but as a result of this we're expecting over 100 people at
our release party (possibly closer to 150), and we fully expect the
growth of Ubuntu to spiral from here on out. So for us, this is the
prime time to be ordering bulk CD's from shipit..... and our hands
have been tied.

Just to reiterate that I'm not "complaining" - but rather trying to be
constructive by providing our point of view. Unfortunately, having
been a teacher previously, I write rather long mails in an effort to
make sure that my point comes across clearly, which is often
misunderstood as "ranting"... which I assure you is not the case :)

-- 
Regards,

Neil Coetzer
Team Contact
Ubuntu Zimbabwe LoCo Team
-------------------------------------------
http://www.ubuntu.org.zw
http://zimbabwe.ubuntuforums.org
http://www.ubuntu-zw.org

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