You've ventured into the land of weird phone/carrier issues and
configurations. I have absolutely no clue either way.
All I can do in LogicMail itself, is let you select "WiFi only" as a
networking option. When this option is set, and you try to connect, I
add a "do this over WiFi" flag to the connection parameters.
P.S. If you've enabled everything I mentioned, you should also see log
lines that contain the actual connection string the app is using when
talking to the device's network API. It'll be something like
"ssl:///your.mail.server:993;interface=wifi".
-Derek
On 06/05/2012 07:39 AM, Philippe LeCavalier wrote:
Thanks Derek. I appreciate you taking the time.
In the log I do see "Unable to open connection". So I cleared that.
Selected only what you suggested and refreshed the folders. Strangely,
it didn't work and the log remained empty. So I did a
soft-reset(alt+shift+del). When the phone rebooted I clicked refreshed
folders and bingo! I've got my Gmail.
Now, and I think this is perhaps the source of my troubles, after
LogicMail is done loading my Gmail I get "Before using the mobile
Internet, you must have a valid data add-on. See your text msg inbox
for details. OK/Save.
Despite that everything is still working but I remember seeing that
the first time when it work to. The error # is 3330. The txt msg in
question has nothing more than the original msg but a link to my
provider. The page(@Rogers) attempts to entice me to purchase a data plan.
All that said, I clearly see the wifi icon on my BB. Is there a chance
I'm on 3/4G and I'll be charged some crazy "no-data-plan" fee? Any idea's?
I guess the biggest question remains, when I switch to another wifi
network will LM continue to work or will I have to reboot every time I
switch?
Thanks again.
Phil
On Tue, Jun 5, 2012 at 10:12 AM, Derek Konigsberg
<[email protected] <mailto:[email protected]>> wrote:
If you're using WiFi, and insist that you don't have a data plan,
then the APN setting is kinda irrelevant.
The first thing I'd do, is use the BlackBerry event logger to see
what's actually happening when LogicMail tries to connect to your
mail server. You get to the event logger by pressing "Alt-lglg"
(hold down alt, then press those 4 keys in sequence). The event
logger has an options screen (Menu->Options), where you can filter
its output. I'd set it to "Debug Info", then hide everything
except "LogicMail", "Java Exception", "net.rim.networkapi", and
"net.rim.tcp". (you could leave it all enabled, but then the
output will be quite chatty)
Once the event logger is set, close that screen and return to
LogicMail. Make LogicMail try to connect to your mail server
(e.g. do a "Refresh folders"). Then close/hide LogicMail and
return to the event logger. You should be able to see exactly
what's being attempted and failing.
-Derek
On 06/05/2012 06:43 AM, Philippe LeCavalier wrote:
Anyone?
I'd particularly like to hear any feedback about the APN setting.
Thanks,
Phil
On Sun, Jun 3, 2012 at 9:23 AM, Philippe LeCavalier
<[email protected] <mailto:[email protected]>> wrote:
Hi Derek.
On Sat, Jun 2, 2012 at 2:10 PM, Derek Konigsberg
<[email protected]
<mailto:[email protected]>> wrote:
...
Also, "the web browser works" is rarely a valid test. So
many firewalls may let web traffic through while blocking
other things. Also, the web browser is likely to have
its own special bag of tricks for getting data, many of
which may not be usable by apps like LogicMail.
Sure but it does confirm, at least in some basic way that I
have network connectivity. At the very least it confirms the
wifi I'm connected to functions.
So here's what I would do:
1) Make sure your phone has WiFi connectivity, and that
you're not blocking outgoing connections to e-mail server
ports
I'm a network admin so I know what's open and what's not.
2) On the LogicMail configuration screen, scroll down to
the Networking section, and change the connection method
from "Auto" to "WiFi only".
Tried both settings already.
Thanks for the suggestions but this really has nothing to do
with the network I'm connected to. I know that for certain
because i)All the networks I'm referring to were built by me
from the ground up and ii)LM worked on all of the networks at
one point but not anymore. In fact, I've since returned to
the same ones and it still doesn't work.
Thought...
I came across a post at one point(can't find it at the
moment) that suggested I add either blackberry.net
<http://blackberry.net> or internet.com <http://internet.com>
to my APN settings. The original setting was blank. The same
post suggested that if LM didn't work after entering the
either APN settings to call your provider and ask them what
the "Access Point Name" is for your phone...Is this setting
even relevant?
Thanks,
Phil
On 06/02/2012 10:22 AM, Philippe LeCavalier wrote:
Hi Guys.
I setup LogicMail for the first time a few days ago.
Right of the bat LM said it failed to connect at the end
of the wizard and I ended up with a red x on the IMAP
folder.
After much thought, I realized I had the beta installed
so I returned to the ota site and installed stable. That
fixed things -so I thought. That same day I skipped
through many wifi networks sending/receiving mail...It
was, in one word, awesome.
Later that day I got home and I was right back where I
started with a red x on my root IMAP folder. So in
order, I rebooted the phone, deleted my account /
rebooted / recreated my account, deleted my account /
reinstalled LM / rebooted the phone / recreated my
account...Still the red x persisted.
I know my Gmail settings well -I'm on Google Apps w/my
domain. Everytime I got the red x I tested connectivity
by successfully bringing up more than one web page. I
also did the "clear cache" button a few times and that
didn't help either.
I don't have a data plan and likely never will.
Any suggestions?
BB OS 6.0.0.526
LogicMail 2.2.0.78
IMAP w/Google Apps (with [email protected]
<mailto:[email protected]>)
--
Thanks,
Phil
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Thanks,
Phil
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Thanks,
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