John,

Although I'm definitely not a technical heavyweight, I read your paper
with interest, and you present the technology and cost cases very
clearly. 

However, I think that Support is a major factor that warrants more
attention. At the top of page 7, you point out the advantages of the PC
Workstation/Server configuration: Ubiquity, familiarity, and held by 
many as the "de facto" standard. These advantages mean that support is
never far away, in the form of a person claiming at least some knowledge
of Windows, even though one may worry over the depth of knowledge, and
the price!

Support for GNU/Linux on the other hand is more often obtained over the
Internet. The level of expertise is usually very high - often extremely
high (thank you, Jim!) - as well as generously and freely given. 

I believe this means that organisations migrating to GNU/Linux should
have a physical (but not necessarily full-time) person available, with
the expertise to work with Windows as well as a good understanding of
the GNU/Linux world.

Best wishes,

John Ingleby
************
> 
> Message: 11
> From: John Clay <[EMAIL PROTECTED]>
> To: LTSP <[EMAIL PROTECTED]>
> Organization: 
> Date: 30 Jun 2003 13:59:57 -0400
> Subject: [Ltsp-discuss] Technical Review Needed!
> 
> Thank you to all who have forwarded comments concerning the LTSP White
> Paper to me. That said, I haven't really gotten very many so:
> 
> If any of the LTSP/Linux technical heavyweights could perform a
> technical review of the LTSP White Paper and send comments to me I'd be
> most grateful. Both the White Paper and Cost Analysis are located at: 
> 
> http://www.ltsp.org/articles/index.php
> 
> Thanks very much.
> 
> John Clay
> 




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