On Wed, Mar 19, 2014 at 05:40:47PM +0000, Norrie McKinley wrote:
> If anyone has moved small organisations over to LTSP from Windows could 
> you please tell me how the move went?  Was there much kicking and 
> screaming from the users?

I moved over our business (a couple of Honda dealerships with about 50
desktops) over to LTSP from Windows. I had no issues with users at all,
being a smallish business, users could see that spending 300 pounds
sterling per user for them to have MS Office over OpenOffice was absurd.

I would imagine larger businesses would not have that benefit, and users
would be likely to feel resentful, but certainly at our size of
business, users felt close enough to the business to see the sense.

It also meant that we could provide all users with an office suite,
whereas previously it was only provided to those that needed it. This
ability to provide all software to everyone is a great advantage.

The reliability and uptime have been simply staggering. We've had whole
years with zero downtime. When you come from the Windows world of
regular reboots and painful Windows Updates and anti-virus, this is a
revelation.

But there have been problems:

 1. Internet Explorer

It transpired that many of our suppliers have extranets that are based
around Active-X and are thus Windows only. And don't believe the posts
that tell you that you can get Active-X working in Firefox - that is a
Windows-only solution, where Firefox uses IE to serve up IE pages within
Firefox.

And amazingly in 2014 this remains a substantial problem, as corporate
extranets tend to be changed far less frequently than websites, it is
not uncommon for extranets to last more than a decade, over which time a
website may be replaced several times.

Our solution was to have a virtual machine running Windows to which
users could connect via RDP. It works pretty well, but potentially
leaves you with all the costs of Windows.

And no, telling critical suppliers to support other browsers is not
realistic.

 2. Office Documents

OpenOffice and LibreOffice are good, but not perfect. If you receive
documents with embedded macros, then these will almost certainly not
work, and the lack of the latest Microsoft fonts could result in
formatting of documents being a little off. Some of the more advanced
Powerpoint presentations can be an issue as well.

In short - if you receive a lot of sophisticated office documents, then
you may have issues.

And, on the subject of macros, if you need macros in documents, then you
will need a tame programmer to write them for you - they are an order of
magnitude more difficult than in MS Office.

Mail-merge has also been something of a headache, although certainly
possible, it seems to be that little bit more difficult. Over the years
I have found the best way of doing it and it works fine - but difficult
to delegate to less than expert users.

 3. Quick and easy database applications

This was a huge loss for us, having written quite a number of dirty
Access applications, these proved impossible to migrate. I ended up
replacing some of them with Ruby on Rails applications, but the extra
work required was not rewarded with any significant benefit.

I know people despise Access, but for writing a quick and usable
application for non-programmers, it is great.

 4. Upgrades

The one thing that I thought would be easy under Linux proved a
nightmare. Free upgrades forever, yay! Then the excellent KDE 3.5 was
replaced by the completely unusable KDE 4.0, 4.1, 4.2, 4.3, until
finally, there was the usable KDE 4.4, by which time the distro had
evolved too far for there to be a simple upgrade path.

The loss of support for Kiosk-tool for KDE centralised administration,
has been the other issue in KDE 4..

> I would be quite keen to configure this for in fat client or mixed mode.

We are all "thin" but I don't think users know that - as the performance
feels "local". Only full screen video really needs fat clients, at least
in our experience.

Where users require full screen video, then this is provided via local
apps - which seem to me to represent the best of both worlds.

Chris.
-- 
Chris Roberts
http://chrisjrob.com/

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