Hi everyone, The "Mainstreaming Microfinance" pilot project in Uganda seeks an individual/firm to provide technical support to the project as described below. If interested, send me a note at [EMAIL PROTECTED] for further information, please include your CV and why you are interested.
Regards, Dorothy --------------------------- Technical Manager/Uganda General Description The Technical Manager should be a Systems Integration Specialist, who will be responsible for appropriate functioning of the RTS solution in Uganda. This individual will work with the Technical Lead on the implementation of the solution in each partner microfinance institution. The Technical Manager will also be responsible for all system troubleshooting, maintenance and repair. In times of need, the Technical Manager can hire a Technical Support Engineer as an assistant. During those times the Technical Support Engineer will report to the Technical Manager. The Technical Manager will report to the Project Manager and understands the immediacy required when technical problems arise. Primary Responsibilities � Install the RTS solution in the microfinance institutions in Uganda. At least the first installation should be carried out in partnership with the Technical Lead. � Responsible for maintaining a high level of performance for the RTS solution in each partner institution � Train and maintain strong relationship with MFI RTS Managers � Work with microfinance MIS vendors to resolve communication and data transmission problems that may occur between the RTS solution and the microfinance MIS systems. � Respond quickly, efficiently and effectively to calls from the microfinance institutions and/or their agents when technical problems occur � Work with Technical Lead to develop work-arounds for microfinance institutions and clients when required � Develop specifications for solution modifications and upgrades that will fix bugs and/or enable additional functionality that are required by microfinance partners. � Identify, train, and manage on-call Technical Support Engineer(s) that can be available on an as-needed basis for troubleshooting � Write supporting technical document, track bug reports, and otherwise keep detailed records of technical problems, workarounds, and solutions � Assist Training Specialist on an as needed basis to train agents and clients � Submit and track orders for replacement equipment that may be required from microfinance institutions and/or agents. � Maintain the computer systems in the pilot office Qualifications � Deep understanding of information and communication technologies with an emphasis on hardware, networks, and servers � Excellent troubleshooting and problem solving skills � Highly responsive to calls for assistance � Good communication and training skills � Detailed oriented work style with good documentation and writing skills � Pro-active, recognizing and addressing needs before they escalate --------------------------------------------- This service is hosted on the Infocom network http://www.infocom.co.ug
