A Johannesburg-based call centre has switched from Windows to Linux and saved as much as R2000 [US$298/€245] per machine in the process. The Benefit Recovery Services (BRS) 60-seat call centre was migrated by local Linux service provider Synaq. "David Jacobson, technical director at Synaq, said the migration was 'painless. We created a customised kick-start CD called ShrinkWrap that automatically configured each terminal at the 60-seat call centre with a custom Linux installation providing each agent with only the necessary tools and eliminating the need for human intervention.... **************** ***************************** Kiggundu Mukasa # Computer Network Consultancy### KYM-NET LTD. # Intranets & Internet Solutions# Plot 80 Kanjokya Street P.O. Box 24284 Kampala, Uganda Tel: +256 77 972255 +256 71 221141 Fax: +256 31 262122 ***************************************************************** |
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