www.theeye.co.ug is a cname for theeye.co.ug

Have you tried querying the bushnet/ug/rootserver nameservers directly?
rootserver:
dig +trace theeye.co.ug

other ug nameserver:
dig @ns.ripe.net. theeye.co.ug

your providers nameserver:
dig @ns1.rollernet.us. theeye.co.ug
dig @sentry.bushnet.net. theeye.co.ug

For whatever reason, the records of theeye.co.ug have not propagated to the 
slave ug nameservers. So the only way you can get a correct record is if you 
query the main ug ns server,

YMMV
Kabagambe Kenneth

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