http://arstechnica.com/apple/news/2010/03/survey-macs-cost-notably-
less-to-support-than-windows-pcs.ars
Survey: Macs cost notably less to support than Windows PCs
Macs are often the black sheep in the many enterprise environments
which have been dominated by Windows for nearly two decades, but the
growing consumerization of IT is slowly changing that perception.
Though Macs often have a higher up-front price than many business-
class PCs, Macs are usually believed to have a lower total cost of
ownership (TCO) due to lower support costs. A recent survey of IT
professionals in large enterprise environments that have a mix of
Macs and PCs overwhelmingly agree that Macs cost less than PCs to
support.
The Enterprise Desktop Alliance, which seeks to make it easier to
integrate Macs in Windows-centric IT deployments, surveyed IT admins
from companies that made large deployments, including universities
and government agencies. Responses included in EDA's analysis include
those from environments with a mix of Macs and PCs that had a total
of 50 servers or over 100 Macs.
A majority of respondents said that Macs cost less in terms of time
spent troubleshooting, user training, help desk calls, and system
configuration..................
............... Two-thirds of those managing mixed environments plan
to increase the number of Macs deployed in 2010. Twenty-nine percent
cited lower TCO as a "key reason" for deploying Macs. Almost half
cited lower TCO, ease of support, or a combination of the two as
leading factors in Mac adoption. User preference and increased
productivity were considered important factors as well..........._______________________________________________
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